Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Operations Manager
ESP Environmental & Safety Professionals
10.2024 - Current
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Developed and maintained relationships with external vendors and suppliers.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Trained and guided team members to maintain high productivity and performance metrics.
Operations Manager
Rover Buslines
06.2021 - 10.2024
Supervised operations staff and kept employees compliant with company policies and procedures.
Rostered drivers and vehicles for school bus runs, service runs and coach charters.
Ensured buses stayed on schedule through monitoring via GPS tracking systems.
Monitored on-road buses including incident management via the use of two-way radio system.
Weekly wages/payroll data entry.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Washbay Manager
Rover Buslines
01.2018 - 06.2021
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Managed and worked within a team of bus washers and fuellers.
Reported any mechanical concerns to workshop foreman.
Internal Sales and Warehouse
On Call Lifting
06.2016 - 12.2017
Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
Internal sales for customers requiring lifting and heights safety equipment.
Rostering staff to various worksites.
Inspected and testing lifting and heights safety equipment on-site and in workshop.
Proof-tested, built and repaired chain-slings and other lifting equipment.
Drove forklift in warehouse and other warehouse/workshop activities.
Provided quotes for repairs and new equipment.
Allocations Manager
Endless Effects Landscaping
02.2014 - 06.2016
Daily rostering of workers and machinery
Quoting jobs and scheduling events
Safety management
Ensured projects were completed in a timely and cost-effective manner.
Safety and Allocations Manager
Woodbury's Haulage and Earthmoving
05.2012 - 06.2014
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Improved safety procedures to create safe working conditions for workers.
Rostered/allocated machinery and employees to various worksites and projects.
Human resources management
Occasionally drove equipment such as articulated dump truck and water cart
Sales Manager
Jurd's Real Estate
08.2002 - 07.2012
Real estate sales and staff management
Office Administration Manager
Rover Coaches
02.1987 - 06.2002
Accounts
Bus driving
Administrative duties including payroll.
Education
No Degree - Management
University of Ballarat
Ballarat, VIC
Skills
Problem-solving
Team leadership
Operations management
Customer service
Heavy vehicle driving
Certification
HR Driver's Licence
White Card
Forklift licence
Real Estate Licence
Timeline
Operations Manager
ESP Environmental & Safety Professionals
10.2024 - Current
Operations Manager
Rover Buslines
06.2021 - 10.2024
Washbay Manager
Rover Buslines
01.2018 - 06.2021
Internal Sales and Warehouse
On Call Lifting
06.2016 - 12.2017
Allocations Manager
Endless Effects Landscaping
02.2014 - 06.2016
Safety and Allocations Manager
Woodbury's Haulage and Earthmoving
05.2012 - 06.2014
Sales Manager
Jurd's Real Estate
08.2002 - 07.2012
Office Administration Manager
Rover Coaches
02.1987 - 06.2002
No Degree - Management
University of Ballarat
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