Kyle Delforce
Summary
Highly organized and proactive with 9+ years of experience in various roles, providing exceptional customer service. Skilled in managing schedules, handling correspondence, data entry, handling clients, answering and making calls and general office duties. Proficient in Microsoft Office programs, Xero Accounting and email software with a strong focus on efficiency, attention to detail, and communication. Dedicated to ensuring smooth daily operations and contributing to organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pick Packer
Thomas Foods International
10.2023 - 02.2024
- Pick Packing Orders, Scanning, Chiller Operations, Stocktaking, Meat Packing
Trades Person
JRT’s Maintenance
01.2022 - 01.2023
- Driver, Yard Work, Property Maintenance
Part Owner/Office Duties/Detailer
Limestone Automotive
03.2018 - 01.2021
- Invoicing, Managing Emails, Clients, Advertising, Detailing Vehicles
Customer Experience & Sales Agent
TSA Telco Group (Telstra)
05.2016 - 12.2016
- Calling clients and talking to them about their services, Talking/Pitching Products and Services to customers, Sending and receiving emails, Data input, Operating computers and different programs (i.e Siebel, Transact), Putting sales through, Provide an excellent customer experience
Lead Generator – Sales
Trione Energy
01.2014 - 01.2015
- Meet potential clients to promote the business products and services, Provide outstanding customer service, Follow up business development leads, Discuss the needs of new and existing customers to ensure accurate requirements while being transparent of products and services provided under our SLA
Office Work
Cullen Construction Services
01.2012 - 01.2013
- Answering Phones, Handling telephone enquiries, Data Entry, Answering and sending emails, Appointment Bookings, Using Adobe and Photoshop Suites, Filing and scanning documents
Customer Service Representative
Big W
01.2011 - 01.2014
- Frontline sales and enquiry handling, Handling Telephone enquiries, Assisted in stocktaking and replenishing stock levels where necessary, Firm knowledge of stocked products, Provide a high level of customer service
Education
Year 12 – Qld Cert of Education -
Loganlea High School
12.2012
Skills
- Advanced skills in Microsoft Office Suite
- Sound skills in Database Management
- Excellent time management skills
- Advanced computer software skills – Adobe Suites, Apple, Microsoft, Xero, POS and exposure to Oracle software
- Customer Service
- Problem-solving abilities
- Data Entry
- Computer Proficiency
- Customer Relations
- Office Administration
Certification
- Queensland Class C (Open License)
- Queensland Motorbike License (RE)
- Cert 3 – Business Management
- Cert 2 – Information Technology
- Cert 1 – Hospitality
- Queensland Certificate of Education
- White Card – Construction & WHS
Volunteer Experience
Mud Army Volunteer, Attending severely affected areas following the 2011 Queensland Flood, providing clean up and recovery services to several residential areas
References
Name: Jade Tan
Position: Manager
Company: Thomas Foods International
Phone: 0481 465 004
Name: Jeff Toomey
Position: Owner
Company: JRT's Maintenance
Phone: 0412 862 260
Name: Minna Cullen
Position: Owner
Company: Cullen Construction Services
Phone: 0400 744 740
Timeline
Pick Packer
Thomas Foods International
10.2023 - 02.2024
Trades Person
JRT’s Maintenance
01.2022 - 01.2023
Part Owner/Office Duties/Detailer
Limestone Automotive
03.2018 - 01.2021
Customer Experience & Sales Agent
TSA Telco Group (Telstra)
05.2016 - 12.2016
Lead Generator – Sales
Trione Energy
01.2014 - 01.2015
Office Work
Cullen Construction Services
01.2012 - 01.2013
Customer Service Representative
Big W
01.2011 - 01.2014
Year 12 – Qld Cert of Education -
Loganlea High School
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