Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyle Forsyth

Melbourne

Summary

A dedicated, hard working and enthusiastic individual with over 8 years experience in customer service. A proven track record in enhancing client satisfaction and leading high performing teams in a variety of settings. Excellent communication skills and consistently uphold work to high standards. Keen on challenging myself in new situations and take pride in being a fast learner, especially in fast paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Food & Beverage Attendant

Abbey Road Cafe
06.2025 - Current
  • Delivered friendly, efficient service to guests in a fast-paced food and beverage setting.
  • Took orders, served meals and drinks, and handled payments accurately.
  • Maintained clean, organised dining and service areas.
  • Supported team during setup, service, and pack down.

Human Resources Administrator

DM Hall LLP
02.2024 - 09.2024
  • Provided administrative support and assisted with day to day operations, including onboarding, employee records and creating employee performance contracts and performance reviews.
  • Assisted in organising training sessions and scheduling interviews.
  • Responded to HR enquiries and directed employees to the appropriate resources.
  • Maintained accurate and confidential employee files in compliance with company policies and labor laws.

Property Enquiry Officer (Team Leader)

DM Hall LLP
04.2019 - 02.2024
  • Created Property Enquiry Certificates and Legal Search reports for conveyancing solicitors, lawyers and legal firms across the country.
  • Communicated and liaised with internal and external stakeholders face-to-face, via telephone and e-mail.
  • Solidified computer literacy and Microsoft Office proficiency.
  • Gained vast knowledge in property law and building surveying through on the job training.
  • Supervised a team of 6 and fostered collaboration and enhanced high quality performance.

Bartender

Salutation Hotel
06.2018 - 02.2021
  • Prepared and served a wide variety of beverages to guests.
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Handled cash and card transactions accurately using POS systems.
  • Managed inventory, restocked supplies, and assisted with ordering as needed.
  • Complied with all licensing regulations.

Senior Customer Advisor

Lloyds Banking Group
10.2016 - 04.2019
  • Acted as a first point of contact for customers all across the UK and Europe.
  • Guided customers through fraud and dispute resolution.
  • Handled and resolved complex complaints resolutions.
  • Maintained composure under pressure.
  • Analysed complex customer issues and developed solutions.
  • Mentored trainees in best practices for customer service.
  • Followed and enhanced meticulous documentation procedures and ensured accurate recordkeeping.

Customer Assistant

Tesco
04.2016 - 10.2016
  • Managed inventory in numerous departments, ensuring optimal stock levels and minimising waste through reductions and replenishment.
  • Boosted customer satisfaction by efficiently operating checkout systems, accurately processing transactions and providing attentive assistance with packing.
  • Promoted a positive shopping experience by addressing all enquiries, and swiftly resolving any issues.

Education

Higher National Certificate - Legal Services -

Fife College
Dunfermline
07-2021

SVQ Level 7 MA Conveyancing Paralegal Practice -

Scotia Law Training
Glasgow
06-2020

National 5's & Highers (Grades A-C) -

Woodmill High School
Dunfermline
06-2016

Skills

  • Teamwork
  • Fast Learner
  • Time Management
  • Communication
  • Attention To Detail
  • Ability to Work Under Pressure
  • Leadership Skills
  • Active Listening
  • Customer Service

Certification

  • Emergency First Aid at Work
  • Responsible Service of Alcohol Certificate

Timeline

Food & Beverage Attendant

Abbey Road Cafe
06.2025 - Current

Human Resources Administrator

DM Hall LLP
02.2024 - 09.2024

Property Enquiry Officer (Team Leader)

DM Hall LLP
04.2019 - 02.2024

Bartender

Salutation Hotel
06.2018 - 02.2021

Senior Customer Advisor

Lloyds Banking Group
10.2016 - 04.2019

Customer Assistant

Tesco
04.2016 - 10.2016

Higher National Certificate - Legal Services -

Fife College

SVQ Level 7 MA Conveyancing Paralegal Practice -

Scotia Law Training

National 5's & Highers (Grades A-C) -

Woodmill High School

Similar Profiles

CREATE PROFILE
Kyle Forsyth