Kyle Gordon
Tumbi Umbi ,NSW
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Knowledgeable about scheduling, money handling and team management. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Shift Manager/Gaming Attendant/Bartender
The Lakes Hotel
12.2020 - 08.2023
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on venue policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Controlling, monitoring and recording cash flow in the venue.
- Ensuring the active and consistent compliance of all employees with Liquor & Gaming legislation.
Delivery Driver/ Front and Back of House
Red Rooster
09.2019 - 12.2020
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Heavily involved in the stock taking and preparation of food.
Education
Bachelor of Psychology -
Macquarie University
Sydney, NSW08.2023
Skills
- Safety Compliance
- Inventory Control
- Equipment Troubleshooting
- Team Development
- Counting and Recording Large Cash Amounts
- Punctual and Reliable
- Handling Customer Complaints
- Opening and Closing Procedures
Timeline
Shift Manager/Gaming Attendant/Bartender
The Lakes Hotel
12.2020 - 08.2023
Delivery Driver/ Front and Back of House
Red Rooster
09.2019 - 12.2020
Bachelor of Psychology -
Macquarie University
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