Kyle Hargreave
Coordinator
Central Coast
Summary
While new to the business of Bunnings, I am an experienced leader with a proven record of successfully managing multiple priorities to ensure a great customer experience. With a positive attitude and strong desire for personal growth and development - There is no challenge that I am unwilling to tackle.
I have strong communication and conflict resolution abilities with 5 years of progressive leadership experience and a record of coaching and development.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Coordinator
Bunnings
01.2024 - Current
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coached employees through day-to-day work and complex problems.
Assistant Restaurant Manager
Saronbell McDonald's
07.2022 - 01.2024
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Oversaw Health and Wellbeing compliance within restaurant ensuring all regulations outlined from Safework were being met.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Managed team of up to 175 restaurant staff, maintaining exceptional customer service and quality standards.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Department Manager
Saronbell McDonald's
09.2013 - 07.2022
- Aligned budget controls with scheduling to reduce total monthly labour costs by 0.5% on the total P&L while maintaining efficient floor coverage.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Motivated associates to consistently deliver effective selling behaviours through coaching and recognition.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
Cert IV Work Health And Safety -
Dynamic Leaning Services
04.2001 -
Cert III Hospitality - Food Safety Supervisor
TLK Community College
04.2001 -
Korean Language Study -
Sogang University
Seoul, Korea 08.2017 - 03.2018
Bachelor of Music - Contemporary Performance
Australian Institute of Music
Sydney, NSW 01.2015 - 03.2017
Skills
First Aid/CPR trained
Timeline
Coordinator
Bunnings
01.2024 - Current
Assistant Restaurant Manager
Saronbell McDonald's
07.2022 - 01.2024
Korean Language Study -
Sogang University
08.2017 - 03.2018
Bachelor of Music - Contemporary Performance
Australian Institute of Music
01.2015 - 03.2017
Department Manager
Saronbell McDonald's
09.2013 - 07.2022
Cert IV Work Health And Safety -
Dynamic Leaning Services
04.2001 -
Cert III Hospitality - Food Safety Supervisor
TLK Community College
04.2001 -
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