Kyle Lewis

Key Responsibilities:

I actively listened to customers, addressing concerns promptly, and escalating major issues to a supervisor. I provided excellent customer care by assisting with product selection, handling orders, and maintaining up-to-date knowledge of company products and services. I routinely performed tasks such as sorting shelves, cleaning surfaces, and working on online store deliveries, including picking and packing items, at various times throughout my employment.

Accomplishments:

• Learned how to effectively do retail stocktaking and use an RF scanner.
• Maintained a clean and organized work environment in compliance with safety standards.
• Consistently met order-picking targets for faster online delivery times during COVID-19 (2020)
• Resolved customer complaints peacefully and effectively, improving my communication skills.

Contracted by Staff Australia for Hennes & Mauritz (H&M).

Key Responsibilities:

I was responsible for various tasks throughout my time at the company, including efficiently picking clothing merchandise based on specifications, sorting them by store requirements for each state, and loading and unloading containers for transport. Additionally, I worked with the forklift operators to organize merchandise and charity clothing for distribution, assisting with yard duties, and optimizing storage space.

Accomplishments:

• I maintained a versatile member of staff, being able to fulfill multiple tasks or transition in between workloads.
• I learned how to use an RF scanner, developed communication skills with various workers, worked on a conveyor belt packing merchandise for transport, and received training on how to use a pallet rider.

Contracted by Summit Recruitment for Techtronic Industries (TTI).

Key Responsibilities:

I consistently maintained a safe work environment by adhering to safety protocols, efficiently operating RF scanners and high-reach forklifts in a fast-paced order-picking environment, supporting stock replenishment to ensure accurate inventory, and collaborating with the dispatch team members and supervisors to dispatch orders, troubleshoot issues, and handle transport paperwork, all while training new hires on safety and procedures.

Accomplishments:

• I began my career at Techtronic Industries as a warehouse dispatcher and quickly transitioned to pallet rider picking, achieving a 66% increase in productivity — from 200 by the end of the shift to 300 KPI per hour — consistently maintaining a position within the top three pickers.
• I took the initiative to obtain my forklift license independently, without company support, to diversify my skill set, and ensure I could adapt to multiple roles to be more of an asset.
• Consistently met KPI targets for high-reach operations, where the highest standard was set at 100. I maintained a performance level of 80-90 KPI by the end of each shift, demonstrating reliability and dedication.
• I was offered a permanent position at this company (TTI).

Contracted by Summit Recruitment for Dulux, Marsden Park

Key Responsibilities:

• Operated High-Reach forklift to efficiently complete putaways and support daily warehouse operations.
• Collaborated closely with the inventory team to resolve batch discrepancies, quantity variances, and missing product inquiries.
• Consistently met or exceeded daily KPI targets through accurate and timely moving paint and other products.

Accomplishments:

• Gained proficiency in operating the Toyota BT high-reach forklift, utilizing advanced electronic controls to enhance accuracy and productivity.
• Consistently met or exceeded daily KPI targets while supporting the inventory team with timely resolution of stock discrepancies and requests.
• Contributed to improved inventory accuracy by assisting in the identification and correction of batch, quantity, and missing product issues.