KYLE LIEBEKNECHT
Woodcroft,SA
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
Des's Minibus
05.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Successfully managed multi-million contract start up by prioritizing tasks according to urgency, resource availability, and alignment contractual obligations.
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
Donor Center Manager
Australian Red Cross Lifeblood
04.2021 - 04.2022
- Managed Centre performance metrics and conducted regular evaluations to identify areas for improvement.
- Promoted a culture of teamwork.
- Maximized performance by monitoring daily activities.
- Monitored and analyzed Centre performance to identify areas of improvement and make necessary adjustments.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff and donors.
- Managed and motivated employees to be productive and engaged in work.
Real Time Analyst Team Leader
Serco Asia Pacific
12.2019 - 03.2021
- Lead, coach and support EWS Contact Centre team across multiple contracts and service lines
- Drive, manage and maintain the Contact Centre KPI's and contract deliverables
- Analyse, identify and drive process improvements
- Oversee the management of site-based workforce teams in line with State and Federal requirements while balancing contractual output.
- Supported continuous improvement initiatives, conducting root-cause analysis for recurring issues and recommending solutions.
Real Time Analyst
Serco Asia Pacific
06.2019 - 12.2019
- Effective resource management across Victoria and Tasmania Defence bases
- Ensure, manage and maintain accurate records utilising current WFM programs and processes
- Actively analyse, identify and apply remedial action where required to ensure contractual obligations are met
- Actively manage workforce in line with State and Federal requirements while balancing contractual output.
Warehouse Manager
Mills International Trading
01.2017 - 01.2019
- Daily management of 10,000sqm Warehouse and Distribution to achieve service deadlines
- Warehouse facilitation and optimisation audits
- KPI management, Human Resource management and dispute resolution
- Inventory control through systematic cycle counts.
PM Operations Manager
Doble Express Transport
01.2016 - 01.2017
- Management of 20,000sqm Warehouse to achieve strict departure deadlines
- Warehouse and fleet facilitation, compliance and efficiency
- CoR, OHS compliance and staff performance.
Sydney Manager
Carbridge Aviation Services
01.2015 - 01.2016
- Management of 100 staff and 75-vehicle fleet, encompassing rosters, fleet utilisation and maintenance in line with legislative requirements
- Human Resource management, training, performance reviews and disciplinary proceedings
- Contract management and negotiation and implementation of SLA's & KPI's.
Divisional Manager SA/NT
ISS Facility Services
01.2007 - 01.2010
Education
No Degree - Business And Human Resource Management
TAFE SA
Adelaide, SA01.2009
Skills
- Leadership
- Ability to analyse data and formulate reports to manage team success
- Ability to coach and mentor
- Ability to effectively manage large teams towards a common goal in complex environments
- Process Analysis and Development
- Able to identify process gaps, create improvement pathways, document, train and roll out change
- Relationship / Account management
- Significant internal and external relationship building experiences
- Workforce management - setting, reviewing and managing performance targets
- HR Management
- HR / IR management
References
Available upon request
Timeline
Operations Manager
Des's Minibus
05.2022 - Current
Donor Center Manager
Australian Red Cross Lifeblood
04.2021 - 04.2022
Real Time Analyst Team Leader
Serco Asia Pacific
12.2019 - 03.2021
Real Time Analyst
Serco Asia Pacific
06.2019 - 12.2019
Warehouse Manager
Mills International Trading
01.2017 - 01.2019
PM Operations Manager
Doble Express Transport
01.2016 - 01.2017
Sydney Manager
Carbridge Aviation Services
01.2015 - 01.2016
Divisional Manager SA/NT
ISS Facility Services
01.2007 - 01.2010
No Degree - Business And Human Resource Management
TAFE SA
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