Kyle Masson

• Monitored inventory levels and tracked stock movement to ensure accurate and timely replenishment of merchandise.

• Conducted regular audits of stock and identified discrepancies or errors in stock levels, promptly resolving issues to maintain inventory accuracy.

• Collaborated with other teams to optimise inventory management processes including ordering, receiving, and shelving, to ensure smooth operations and efficient use of resources.

• Primary contact for future clientele, offering a professional and friendly introduction to welcome potential prospects to the boutique.

• Guide customers through the extensive catalogue of products, hone in on the customer's wants, and present timepieces that suit their needs.

• Build value by enhancing brand image through narrative storytelling of the companies rich history, which sets OMEGA apart from the competition.

• Consistently exceeded monthly sales targets through reliable and professional customer service.

• Approached customers with honest and unbiased service, exceeding their expectations and creating an exceptional customer service experience.

• Performed internal product presentations for high-end VIP clients for company functions, building rapport and trust ensuring client retention.

• Awarded top salesman as a Coffee Specialist within the first year employed by the company, resulting in a promotion to a Coffee Expert role responsible for training colleagues on company values, goals, and product knowledge.
• Built great rapport and customer relations with a wide network for the company and provided a warm, trustworthy service for clientele to ensure confidence with every purchase.