Kyle McAlister
Cragieburn,VIC
Summary
Support manager with expertise in risk compliance, logistics coordination, and workplace health and safety leadership. Demonstrated success in improving operational efficiency and compliance. Skilled in leading teams to excel in online fulfillment, inventory management, and risk management.
Overview
12
12
years of professional experience
Work History
Support Manager
David Jones
Glen Waverley, VIC
04.2025 - Current
- Inbound Logistics – Ensure all deliveries are scanned, tagged and processed within SLA timeframes.
- Outbound Fulfilment – Manage in-store fulfilment for online orders and Click & Collect, meeting dispatch forecasts, maintaining short-pick rates below the 5.5% benchmark and ensuring orders are dispatched within 1.5 days of receipt.
- Inventory Management – Oversee stock accuracy by ensuring all known shrinkage is captured, leading cycle counts across high loss brands, orders are paid, stock investigations are completed and stocktake investigations are thoroughly completed.
- Loss Prevention – Lead stockloss initiatives through management of the Top 5 Stock Loss Program, investigating theft incidents, logging cases in Auror and working with Police and Centre Management.
- Cash Management – Oversee cash reconciliation processes, investigating register variances and ensuring daily, weekly and monthly controls are completed to minimise cash loss.
- Sales Management Collaboration – Deliver fortnightly stockloss compliance reviews, ensuring stock and reserves are secured, shrinkage risks are minimised and Sales Management maintain risk compliance.
- Workplace Health & Safety – Manage the WHS committee, promote a strong safety culture and consistently achieve above-compliance audit scores through completion of Forward Planner obligations.
- Risk & Compliance – Champion compliance across Logistics, ISF, Cash Management, the Top 5 Program and the selling floor, achieving compliance scores of 94–96% at Glen Waverley throughout FY26.
- Team Leadership – Lead and develop a team of 15, coaching staff to improve performance, build cross-functional capability and address underperformance through effective people management.
Team Leader - Support
David Jones
Melbourne, VIC
06.2024 - 04.2025
- Led the team in receiving inbound stock deliveries, ensuring tagging standards and department delivery SLAs were consistently met.
- Supervised outbound logistics for online orders, ensuring dispatch SLAs were achieved, short-picks were minimised and fulfilment forecasts were exceeded.
- Maintained stock-on-hand accuracy through cycle counts, store claims management, shrinkage control and support with stocktake investigations.
- Coordinated store maintenance, risk requirements and project works with facilities management.
- Managed cash processes including POS resets, Armaguard collections and variance investigations to minimise cash loss.
- Supported the Logistics Manager in maintaining strong risk and compliance standards across store support operations.
- Coached team members through development plans to improve productivity and capability across logistics and in-store fulfilment.
- Chaired WHS and First Aid meetings, managed safety compliance training and escalated safety issues to regional WHS and facilities teams.
- Implemented process improvements to enhance operational efficiency, safety and compliance.
Assistant Support Manager - Logistics
David Jones
Melbourne, VIC
03.2022 - 06.2024
- Leading the team in the receipt of inbound stock deliveries, ensuring that tagging standards are maintained, and that delivery to department SLA is met.
- Building professional relationships with Sales Management and Concession teams to ensure timely deliveries of stock.
- Outbound Logistics - Leading the in-store fulfillment team with the outbound deliveries of online orders. Ensuring dispatch SLA is met, short picks are minimized through shrinkage and Stock Not Available processes, and exceeding forecasts set by the business.
- Maintaining stock-on-hand integrity through leading department cycle counts, managing store claims, and shrinkage in a timely manner, assisting in stocktake investigations, and working with Sales Managers to ensure stock deliveries are 100% accurate.
- Coaching team members through individual development plans for increased output and efficiency within the ISF and Logistics space.
- Worked with the Operations Manager in the allocation of resources on a weekly basis that met within the budgetary allocation for the department.
Store Support Coordinator
David Jones
Melbourne, VIC
06.2021 - 03.2022
- Cash Management - Ensuring all cash pickups and Armaguard collections are reconciled, and all POS resets are performed daily, with all variances investigated and adjusted.
- Facilities Management - Coordinated with facilities for store maintenance, project work, WHS, and store risk requirements.
- Chairing WHS and first aid monthly meetings, escalating all concerns to the regional WHS leader and facilities for resolution.
- Managing WHS compliance training throughout the store.
Assistant Sales Manager
David Jones
Melbourne, VIC
12.2019 - 06.2021
- Worked with the Sales Manager in leading the sales team across menswear and homewares.
- Ensured email capture, sales, NPS, and card targets were met through individualized coaching with the sales team, and leading by example.
- Worked with the stores' Visual Merchandising team in maintaining standards across the sales floor to increase customer traffic and conversion.
- Prioritising customer focus when resolving complaints to ensure it turns into a positive experience.
Sales Expert
David Jones
Melbourne, VIC
10.2017 - 12.2019
- Working as a sales expert within the audio-visual, furniture, and travel goods department, I have worked to increase sales, email capture, and card acquisitions.
- I have worked with customers in the customization and styling of furniture orders, and liaised between them and suppliers for warranty claims and defects.
Sales Assistant
Kmart
Keilor Downs, VIC
11.2013 - 10.2017
- Worked within the Audio Visual, Layby, and Customer Service/refund departments.
- Processed sales and refunds.
- Created customized photos, canvases, photobooks, and more for customers.
- Worked on maintaining the presentation of the store. through recovery and visual merchandising.
Education
VCE -
Roxburgh College
Roxburgh Park12-2016
Skills
- People leader
- Customer-focused
- E-Commerce
- Inventory management
- Logistics coordination
- Cash Management
- Facilities Coordination
- WHS Leader
- Compliance focused
Timeline
Support Manager
David Jones
04.2025 - Current
Team Leader - Support
David Jones
06.2024 - 04.2025
Assistant Support Manager - Logistics
David Jones
03.2022 - 06.2024
Store Support Coordinator
David Jones
06.2021 - 03.2022
Assistant Sales Manager
David Jones
12.2019 - 06.2021
Sales Expert
David Jones
10.2017 - 12.2019
Sales Assistant
Kmart
11.2013 - 10.2017
VCE -
Roxburgh College