Kyle Mifsud
Sunbury,Australia
Summary
Passionate, dedicated and versatile professional with over 30 years of experience across diverse fields including training and assessing, signwritin, corrections, and customer service. Proven ability to adapt to various roles and environments, demonstrating strong interpersonal skills, attention to detail, and a commitment to excellence. I wish to obtain an opportunity where I can make the best of my potential and life experience and contribute to the community and help people in need.
Overview
35
35
years of professional experience
Work History
Trainer
Jesuit Social Services
10.2022 - Current
- Delivered diverse training packages in Adult Education, including the Bounce Program and Digital Skills.
- Handled various responsibilities within the Industry such as administration tasks, enrolment procedures, assessments coordination, compliance management, and life coaching sessions.
- Delivered comprehensive training sessions to adult learners with a special emphasis on CALD clients. Areas of focus included English proficiency, literacy development, numeracy enhancement, as well as digital skill acquisition in alignment with vocational education and compliance requirements.
- Assessed student performance through practical and theoretical evaluations, ensuring adherence to industry standards.
Owner
Self Employed - Sunbury Signs
07.2002 - Current
- Managed operations and financials for the family-owned business of Signs and Graphics
- Demonstrated proficiency in a wide range of tasks including administrative duties, quoting, customer service, artwork design, marketing strategies implementation, bookkeeping functions, sign material management and stock control as well as manufacturing and installation procedures.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Coordinator
Victorian Sign & Graphic
08.2002 - 10.2022
- Delivery training package to Victorian Signs and Graphics Apprentices
- All Aspects of the Industry Administration, Enrolments, Assessments
- Developed and delivered training programs for Sign Apprentices, focusing on vocational education and compliance.
- Assessed student performance through practical and theoretical evaluations, ensuring adherence to industry standards.
- Collaborated with industry professionals to update curriculum and training materials
Customer Service Associate
Kmart
11.2001 - 12.2021
- Customer Service, merchandising, sequencing visual merchandising, stock control, registers, window dressing, shopkeeping
- Enhanced visual display in merchandising
Prison Officer
Correction Victoria
10.2012 - 02.2019
- Maintained a secure and controlled environment through strict adherence to policies and procedures
- Duties are responsible for the day-to-day supervision of prisoners and maintaining good order and safe security of prison
- Case management of clients follow policies and procedures accordingly to guideline
- Supervised and monitored inmate activities, ensuring compliance with facility regulations and safety protocols.
- Conducted regular inspections and searches to prevent contraband and maintain security.
- Provided support and guidance to inmates, facilitating rehabilitation and reintegration programs.
Instructor
Catholic Regional College
09.2010 - 08.2012
- Enhanced performance of Signs and Graphics VCAL Students
- Managed all aspects of industry administration, including enrolments and assessments.
- Executed tasks involving the operation of format printers, plotters, and laser engravers
- Promoted classroom safety, collaboration, and best practices.
Customer Service
Hostess
11.2007 - 11.2009
- Provided excellent customer service and effectively communicated with patrons
- Provided exceptional customer service, addressing passenger inquiries promptly and professionally.
- Worked with customer service representatives to handle escalated customer issues.
Sign Maker
The Signcraft Group
09.1998 - 07.2002
- Effectively handled end-to-end operations in the sign industry by overseeing quoting, design work, manufacturing practices, as well as ensuring impeccable installations for consistent adherence to high-quality standards.
- Manufacture and installation to a high standard, ordering of material and stock control and administration.
Apprentice
Signature Signs
03.1994 - 08.1998
- Gained extensive expertise in all areas of the sign industry
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Hand painted skills, general signwriting, banners, shops and facia boards, signs, styrene foam lettering, real estate signage, computer generated signs, knowledge various computer packages, customer liaison, quoting and administration
Canteen Manager
TPA Shows
11.1992 - 01.1994
- Managed and supervised daily operations of children's rides.
- Implemented efficient stock control system
- Managed and optimized cafeteria operations resulting in increased customer satisfaction and reduced costs.
Counselor
Camp Kern
05.1992 - 08.1992
- Summer Camp for children
- Provided supervision for a wide range of outdoor events
- Maintained safety and surveillance as a lifeguard at both pool and lake locations.
- Provided counselling and mentoring services to children.
Kitchen Hand
Braybrook Hotel
02.1992 - 05.1992
- Assisted Chef in daily food preparation and cooking tasks
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
Canteen and Office Duties
Bateman’s Bay Bowling Centre
03.1991 - 12.1991
- Family business
- Demonstrated strong multitasking skills while handling canteen and office responsibilities.
- Delivered exceptional customer service to ensure client satisfaction
Customer Service Associate
Amcal Pharmacy
02.1990 - 02.1991
- Achieved high levels of customer satisfaction through competency in providing exceptional service, managing stock control efficiently, and ensuring smooth processes for passport applications. Additionally responsible for company banking duties.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
Receptionist
Shellharbour Bowl
11.1989 - 12.1989
- Performed reception office duties including promotional activities and canteen responsibilities.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
NDIS Worker Orientation Module -
06.2022
HLTAID10 - Provide basic emergency life support
06.2022
HLTAID10 - Provide basic emergency life support
06.2022
HLTAID10 - Provide basic emergency life support
06.2022
HLTAID10 - Provide basic emergency life support
06.2022
RIIHAN301e - Operate Elevating Work Platforms
03.2020
Trainer And Assessor
TAEASS502 Design And Develop Assessment Tools
Melbourne, VIC11.2019
Training And Assessor
TAELLN411 Address Adult Literacy And Numeracy Sk
Melbourne, VIC11.2019
TAELLN411 - Address adult literacy and numeracy skills
10.2019
TAEASS502 - Design and Develop assessment tools
10.2019
Cert IV - ASS502 in Assessment and Workplace Training
Cert IV TAE in Assessment And Workplace Training
Melbourne, VIC01.2010
Signs And Graphics Apprenticeship
College of The Arts
Melbourne, VIC01.1991
VCE - Year 12
Sunshine High School
Melbourne, VIC01.1989
Skills
- Passion, Empathy, Resilience
- Leadership skills
- Teamwork
- Ability to work under pressure
- Interpersonal Communication
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Conflict resolution skills
Additional Information
- Flexi Sign Design
- Adobe Acrobat Pro
- Sign Lab
- Excel
- Sign Wizard
- Outlook
- Adobe illustrator
- PIMS
- Adobe photoshop
- Word
- Coreldraw
- Collaborate
- Gravostyle lasor engraver
- Student One
- Roland Versaworks
- Xcelerate
Business Referee
- Skye Parsons - Prison Supervisor - Metropolitan Remand Centre
m: 0406 433 582
Personal Referee
- Nicole Bentleigh - Brimbank Council Finance - m: 0417 568 810
Further Qualifications
- BOUNCE Trainer 10/11/22
- Skills First Accredited Compliance Training 10/11/22
- HLAID009 Provide cardiopulmonary resuscitation 06/10/22
- HLTAID10 Provide basic emergency life support 06/10/22
- HLTAID11 Provide First Aid 06/10/22
- NDIS Worker Orientation Module 06/09/22
- Working with Children Check 01/01/23
- National Criminal History Check 06/10/22
- Avery car wrap workshop 06/06/20
- RIIHAN301e Operate Elevating Work Platforms 03/19/20
Notable Career Achievements
- Camp Kern, Ohio, United States – Summer Camp for children. Camp Counsellor- lifeguard, child mentor, 1991
- Victorian Coordinator – World skills Regional Competition, Judge – World skills National Competition Perth, 2021
- Writing, researching and designing new training package, RTO - CPC30216 Signs and Graphics Course, 2020
Timeline
Trainer
Jesuit Social Services
10.2022 - Current
Prison Officer
Correction Victoria
10.2012 - 02.2019
Instructor
Catholic Regional College
09.2010 - 08.2012
Customer Service
Hostess
11.2007 - 11.2009
Coordinator
Victorian Sign & Graphic
08.2002 - 10.2022
Owner
Self Employed - Sunbury Signs
07.2002 - Current
Customer Service Associate
Kmart
11.2001 - 12.2021
Sign Maker
The Signcraft Group
09.1998 - 07.2002
Apprentice
Signature Signs
03.1994 - 08.1998
Canteen Manager
TPA Shows
11.1992 - 01.1994
Counselor
Camp Kern
05.1992 - 08.1992
Kitchen Hand
Braybrook Hotel
02.1992 - 05.1992
Canteen and Office Duties
Bateman’s Bay Bowling Centre
03.1991 - 12.1991
Customer Service Associate
Amcal Pharmacy
02.1990 - 02.1991
Receptionist
Shellharbour Bowl
11.1989 - 12.1989
NDIS Worker Orientation Module -
HLTAID10 - Provide basic emergency life support
HLTAID10 - Provide basic emergency life support
HLTAID10 - Provide basic emergency life support
HLTAID10 - Provide basic emergency life support
RIIHAN301e - Operate Elevating Work Platforms
Trainer And Assessor
TAEASS502 Design And Develop Assessment Tools
Training And Assessor
TAELLN411 Address Adult Literacy And Numeracy Sk
TAELLN411 - Address adult literacy and numeracy skills
TAEASS502 - Design and Develop assessment tools
Cert IV - ASS502 in Assessment and Workplace Training
Cert IV TAE in Assessment And Workplace Training
Signs And Graphics Apprenticeship
College of The Arts
VCE - Year 12
Sunshine High School
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