Summary
Overview
Work History
Education
Additional Information
Timeline
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Kyle Reid

Jimboomba,QLD

Summary

Hardworking and driven sales & management professional, equipped with the required skills to revitalize sales and align procedures to maximize profits, client acquisition and retention.


More than 20 years of experience developing relationships and partnerships with internal & external stakeholders.


Strategic and analytical, with a motivational leadership style and expertise in building new network connections, promoting products and expanding territories.

Overview

31
31
years of professional experience

Work History

Sales Representative / Technical Support Manager

IMAGE BLINDS (Retail)
GEEBUNG, QLD
01.2021 - Current
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
  • Met with customers and prospects to discuss their needs and recommend optimal solutions.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Trained and mentored new sales representatives.

Sales Representative / Technical Support Manager

LIFESTYLE BLINDS & SHUTTERS (Wholesale)
YATALA, QLD
01.2001 - 01.2021
  • Developed and implemented training initiatives for new customers and new staff.
  • Trained and mentored new sales representatives.
  • Increased sales by offering consultation on products and services and applying customer service and relations techniques.
  • Attended training sessions and conferences to increase product knowledge and productivity.
  • Exceeded goals for new accounts and new products.
  • Increased customer satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Shutter Production Manager

THE TIMBER BLIND FACTORY
YATALA, QLD
01.1998 - 01.2001
  • Supervise production team to manage and execute production projects.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Coordinate with customers to develop project plan and timelines.
  • Work with team to plan, schedule and perform production activities.
  • Assign daily workload to team members.
  • Develop production program and guidelines to support company objectives.
  • Suggest process improvements to enhance production quality and capacity.
  • Investigate production issues and develop resolutions.
  • Recommend cost reduction initiatives while maintaining quality standards.
  • Monitor production activities and adjust schedules for on-time delivery.
  • Ensure that final product meets quality standards and customer expectations.
  • Ensure that team follows company policies and safety standards.

Project Supervisor

FIRST WINDOWS & DOORS
Eltham, New Zealand
01.1992 - 01.1998
  • Preparing complex jobs and seeing them through from check-measure through to final onsite installation.
  • Quoting jobs.
  • Training and supervision of new staff members.
  • Onsite measuring and installation of many types of windows, doors, conservatories and many other duties associated with Aluminium Joinery and Glazing.

Education

CERT IV - Building & Construction -

OPEN COLLEGES
AUSTRALIA

Additional Information

Licences:

- Carpentry Nominee Supervisor Licence - QBCC

- Forklift Licence - Licence to Perform High Risk Work, QLD Government

- Operate Elevating Work Platform Licence - Major Training & Recruitment

- QLD White Card - Construction Induction Card, Workplace Health & Safety QLD

Other Experience Gained:

- Installer experience: both Internal and External Installer experience.

- Joinery experience: both Timber and Aluminium.

- Glazier experience.


Trained, and proficient in the use of hand tools and manufacturing workshop machinery.

Timeline

Sales Representative / Technical Support Manager

IMAGE BLINDS (Retail)
01.2021 - Current

Sales Representative / Technical Support Manager

LIFESTYLE BLINDS & SHUTTERS (Wholesale)
01.2001 - 01.2021

Shutter Production Manager

THE TIMBER BLIND FACTORY
01.1998 - 01.2001

Project Supervisor

FIRST WINDOWS & DOORS
01.1992 - 01.1998

CERT IV - Building & Construction -

OPEN COLLEGES

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Kyle Reid