Kyle Robbins
Port Macquarie,NSW
Summary
Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Casework support worker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Overview
7
7
years of professional experience
Work History
Casework Support Worker
Department Of Communities And Justice
05.2023 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
Customer Service Officer
Department Of Communities And Justice
03.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
Team Leader, Disability Client Services
Kirinari Community Services
02.2021 - 03.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Complex Trauma Support Worker
Kirinari Community Services
01.2020 - 02.2021
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
Youth Support Worker
Live Better
01.2017 - 01.2018
- Ryan O’Grady: 1800 508 508
Education
Certificate III - Business
TAFE NSW
10.2024
Casework Support Worker Program -
Department of Communities & Justice
12.2023
Certificate IV Educational Support -
Tafe NSW
2021
Certificate III Community & Services -
TAFE NSW
2021
Therapeutic Crisis Intervention Training -
Cornell University
04.2018
Australian - Pre Recruitment Course Completed
Defence Force
04.2016
Certificate III Primary Industries -
Orange High School
Orange, NSW2016
Skills
- Emotional Support
- Leader
- Commitment to improving the life of others
- Documentation Abilities
- Confidentiality and privacy
- Time management
- Effective communication
- Case management
Languages
Aboriginal English
Native or Bilingual
Timeline
Casework Support Worker
Department Of Communities And Justice
05.2023 - Current
Customer Service Officer
Department Of Communities And Justice
03.2022 - 05.2023
Team Leader, Disability Client Services
Kirinari Community Services
02.2021 - 03.2022
Complex Trauma Support Worker
Kirinari Community Services
01.2020 - 02.2021
Youth Support Worker
Live Better
01.2017 - 01.2018
Certificate III - Business
TAFE NSW
Casework Support Worker Program -
Department of Communities & Justice
Certificate IV Educational Support -
Tafe NSW
Certificate III Community & Services -
TAFE NSW
Therapeutic Crisis Intervention Training -
Cornell University
Australian - Pre Recruitment Course Completed
Defence Force
Certificate III Primary Industries -
Orange High School
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