Kyle Smith
Keilor Downs,VIC
Summary
While I am a dynamic and engaging professional with a proven track record as an Online Radio Announcer at Horizon Radio, skilled in music programming and listener interaction, I'm adept at building strong relationships and enhancing audience engagement, I also excel in team leadership and customer service. I have strong communication skills as well a being self motivated and hard working.
Overview
39
39
years of professional experience
Work History
Online Radio Announcer
Horizon Radio
01.2021 - Current
- This is a voluntary position working from home.
- Built broadcast storylines to interest listeners and grow station audience.
- Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
- Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
Franchise Owner
Sheds N More
10.2015 - 10.2016
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
Sales/Customer Service Manager
Sheds N More
01.2015 - 10.2015
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
On Site Manager
Crown Hotel Urbenville Pty Ltd
11.2013 - 08.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Entertainer/Singer
Self Employed (Karaoke With Kyle)
03.1992 - 08.2014
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.
- Refined stage presence techniques to captivate audiences of diverse ages and backgrounds effectively.
- Received numerous positive reviews from clients, resulting in repeat bookings and referrals for new gigs.
- Seamlessly adapted performances to accommodate last-minute changes or unforeseen challenges during live events.
- Adapted to various performance styles to suit diverse audiences.
- Increased event attendance rates by promoting shows through various marketing channels, including social media and local print advertisements.
- Built strong relationships with venue staff members to facilitate smooth event execution from setup to tear-down processes.
- Collaborated with event organizers to create tailored performances that aligned with their specific goals and themes.
- Engaged with audiences to create memorable experiences at live performances.
- Utilized improvisation techniques to enhance shows.
Entertainer/Singer
Oz Karaoke
01.1999 - 11.2013
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.
- Refined stage presence techniques to captivate audiences of diverse ages and backgrounds effectively.
- Received numerous positive reviews from clients, resulting in repeat bookings and referrals for new gigs.
- Seamlessly adapted performances to accommodate last-minute changes or unforeseen challenges during live events.
- Adapted to various performance styles to suit diverse audiences.
- Increased event attendance rates by promoting shows through various marketing channels, including social media and local print advertisements.
- Built strong relationships with venue staff members to facilitate smooth event execution from setup to tear-down processes.
- Collaborated with event organizers to create tailored performances that aligned with their specific goals and themes.
- Engaged with audiences to create memorable experiences at live performances.
- Utilized improvisation techniques to enhance shows.
Entertainment/Promotions Manager
Richmond Hotel
02.2007 - 04.2012
- Boosted brand awareness by strategising and executing promotional campaigns across multiple platforms.
- Increased customer engagement through innovative in-venue events and targeted marketing initiatives.
- Coordinated cross-functional teams to execute large-scale events, creating memorable experiences for consumers and driving brand loyalty.
- Oversaw social media marketing efforts related to promotions, driving increased online engagement among target audiences.
- Spearheaded creative brainstorming sessions that generated fresh ideas for upcoming campaigns, fostering an innovative work environment.
- Launched successful product activations that garnered significant consumer attention and media coverage.
- Collaborated with staff to plan campaigns.
- Managed day-to-day functions of promotion and marketing departments.
- Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
- Utilized e-mail, social media, radio and TV to highlight products and services.
- Inspected layouts and advertising copy and edited scripts, audio and videotapes and other promotional material to adhere to specifications.
- Designed and launched revamped website to better convey company brand.
Store Manager
Red Rooster
05.1998 - 06.2000
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Entertainer/Singer
Karaoke Singing Machines
05.1992 - 06.1998
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.
- Refined stage presence techniques to captivate audiences of diverse ages and backgrounds effectively.
- Received numerous positive reviews from clients, resulting in repeat bookings and referrals for new gigs.
- Seamlessly adapted performances to accommodate last-minute changes or unforeseen challenges during live events.
- Adapted to various performance styles to suit diverse audiences.
- Increased event attendance rates by promoting shows through various marketing channels, including social media and local print advertisements.
- Built strong relationships with venue staff members to facilitate smooth event execution from setup to tear-down processes.
- Collaborated with event organizers to create tailored performances that aligned with their specific goals and themes.
- Engaged with audiences to create memorable experiences at live performances.
- Utilized improvisation techniques to enhance shows.
Entertainment/Promotions Manager
Beenleigh Bowls Club
09.1995 - 02.1998
- Boosted brand awareness by strategising and executing promotional campaigns across multiple platforms.
- Increased customer engagement through innovative in-venue events and targeted marketing initiatives.
- Coordinated cross-functional teams to execute large-scale events, creating memorable experiences for consumers and driving brand loyalty.
- Oversaw social media marketing efforts related to promotions, driving increased online engagement among target audiences.
- Spearheaded creative brainstorming sessions that generated fresh ideas for upcoming campaigns, fostering an innovative work environment.
- Launched successful product activations that garnered significant consumer attention and media coverage.
- Collaborated with staff to plan campaigns.
- Managed day-to-day functions of promotion and marketing departments.
- Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
- Utilized e-mail, social media, radio and TV to highlight products and services.
- Inspected layouts and advertising copy and edited scripts, audio and videotapes and other promotional material to adhere to specifications.
- Designed and launched revamped website to better convey company brand.
Assistant Manager
Richlands Tenpin Bowling
04.1992 - 02.1993
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Rates Clerk
Logan City Council
08.1991 - 11.1991
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Store Manager
Dominos's Pizza
11.1988 - 11.1990
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Service Sales Assistant
Coles Supermarkets
11.1985 - 10.1988
- Addressed customer inquiries swiftly, significantly improving satisfaction scores.
- Utilized persuasive sales techniques and product demos to drive upselling success.
- Managed competing priorities effectively during peak times, ensuring superior service delivery.
- Consistently exceeded daily sales targets through strategic outreach efforts, achieving top performance rankings.
Radio Announcer
Radio 4SB
07.1987 - 08.1987
- Built broadcast storylines to interest listeners and grow station audience.
- Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
- Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
Education
Diploma - Radio And Television Broadcasting
AIR/TV
Brisbane, QLD11-1986
High School Diploma -
Springwood State High School
Springwood, QLD11-1985
Skills
- On-air announcing
- Engaging personality
- Music programming
- Listener interaction
- Customer service
- Team leadership
- Time management
- Decision-making
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Small business operations
- Verbal and written communication
- Relationship building
- Client service
- Staff management
- Staff hiring
- Sales management
- Marketing
- Social media control
- Hiring and staffing
- Script writing
- Live reporting
- Radio broadcasting
- Audio editing
- Sound mixing
- Commercial production
- Show promotion
- Microphone setups
- Interviewing techniques
- Excellent communication
Timeline
Online Radio Announcer
Horizon Radio
01.2021 - Current
Franchise Owner
Sheds N More
10.2015 - 10.2016
Sales/Customer Service Manager
Sheds N More
01.2015 - 10.2015
On Site Manager
Crown Hotel Urbenville Pty Ltd
11.2013 - 08.2014
Entertainment/Promotions Manager
Richmond Hotel
02.2007 - 04.2012
Entertainer/Singer
Oz Karaoke
01.1999 - 11.2013
Store Manager
Red Rooster
05.1998 - 06.2000
Entertainment/Promotions Manager
Beenleigh Bowls Club
09.1995 - 02.1998
Entertainer/Singer
Karaoke Singing Machines
05.1992 - 06.1998
Assistant Manager
Richlands Tenpin Bowling
04.1992 - 02.1993
Entertainer/Singer
Self Employed (Karaoke With Kyle)
03.1992 - 08.2014
Rates Clerk
Logan City Council
08.1991 - 11.1991
Store Manager
Dominos's Pizza
11.1988 - 11.1990
Radio Announcer
Radio 4SB
07.1987 - 08.1987
Customer Service Sales Assistant
Coles Supermarkets
11.1985 - 10.1988
Diploma - Radio And Television Broadcasting
AIR/TV
High School Diploma -
Springwood State High School
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