Kyle Steel
Purigading
Summary
- I am a driven and enthusiastic Hospitality and Retail professional with a vested interest in the industry and and have had roles from Store Manager, Area Manager. State Manager and Director. I aspire to merge my passion for retail/hospitality industry with my people skills to surpass personal and employer expectations. I have currently just sold all 3 of my businesses that I built from the ground up into successful venues and moved to Bali permanently for a lifestyle change. I no longer want to own businesses but rather get back into managing numerous venues to see a brand grow and prosper.
- Summary of Relevant Qualifications
- Bachelor Psychology Bachelor Hotel & Resort Management Master V Skipper Qualification International Deck Hand Certificate Power boat license
- 15 years + experience in hospitality and retail consultancy and management 8 years + experience in corporate hospitality and retail event sales and coordination
Overview
2024
2024
years of professional experience
Work History
Director
White Horse Ranch
07.2020 - 02.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Director
Vend Market Place
06.2018 - 02.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
- Elevated company profile in industry by spearheading comprehensive rebranding initiative.
Director
Vend Market Place South Brisbane
09.2022 - 02.2024
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
- Boosted operational efficiency by optimizing supply chain processes.
- Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
- Elevated company profile in industry by spearheading comprehensive rebranding initiative.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
Business Development Manager
The Athletes Foot
- Overseeing of all store operations for NSW and NZ
- Responsible for the overseeing of 28 stores
- Traveling overseas to NZ to maximize growth throughout the country
- Liaison with store owners to identify opportunities and implement changes to maximise earnings potential
- Review of in-store operations and provision of feedback to ensure maximum efficiency
- Assistance and advice on product display and placement for optimum exposure
- Lease agreements
- Franchisee agreements
- Human resources and industrial relations advice including, but not limited to, payroll, rostering, employment
- Set up and implementation of training sessions and workshops for staff to ensure service standards are in line with franchise expectations
- Implementation of national promotions and local store marketing including new store openings and product launches
Franchisee Business Manager - Jamaica Blue
Food Co
- Oversee all operations of Jamaica Blue stores in the regions of Western Australia and South Australia
- Responsibility incorporates 12-16 operational stores within the two states
- Travel to other states to provide assistance and consultancy on store openings and operations
- Liaison with store owners to identify opportunities and implement changes to maximise earnings potential
- Review of in-store operations and provision of feedback to ensure maximum efficiency
- Assistance and advice on product display and placement for optimum exposure
- Lease agreements
- Franchisee agreements
- Human resources and industrial relations advice including, but not limited to, payroll, rostering, employment
- Set up and implementation of training sessions and workshops for staff to ensure service standards are in line with franchise expectations
- Implementation of national promotions and local store marketing including new store openings and product launches
- Organized launch of organic coffee in-store - increased coffee sales by 33 per cent which was highest of any launch Australia wide
Event Management and Sales
Corporate Sports Australia
- Corporate event management
- Initial sale of event
- Development of event details through interaction with client
- Liaison with relevant in-house and external collaborators
- Attendance to and overseeing of function
- Provision of feedback/invoicing to client post event
- Liaison and negotiation with corporate entities to gain new and resign existing sponsorship deals
- Creation and implementation of marketing ideas and strategies for sponsors
- Meeting projected sales targets
- Working to budget specifications
- Corporate hospitality function sales
- Event marketing through use of various mediums and marketing avenues and reporting on same
- Meeting and surpassing weekly sales targets
- Accounts included: NRL, AFL, Australian Rugby Union, Super 14 Rugby, Australian Cricket Board
Regional Manager
Gloria Jeans
- Human resource management including assistance with staff rostering, recruitment, training and management
- Operations management - overseeing all aspects of stock maintenance including ordering, inventory, merchandising and rotation
- Customer service - provision of superior customer service including supervision of staff and staff training to ensure company standards are being met
- Liaison with store owners to identify opportunities and implement changes to maximise earnings potential
- Review of in-store operations and provision of feedback to ensure maximum efficiency
- Assistance and advice on product display and placement for optimum exposure
- Lease agreements
- Franchisee agreements
- Operation and maintenance of all machines
- Monthly reporting and feedback on sales performance, stock control and staffing
Functions Management
Establishment Hotel
- Multi tasking - involvement with and coordination of all relevant departments
- Organization and implementation of functions of up to Eight hundred people
- Superior customer service - all corporate based clientele
- Delegating of tasks to work colleagues to ensure smooth and efficient operation of all facets of each event
- Working simultaneously with a team of chefs, bar staff and floor staff on three levels
- Set up and changeover of functions with various functions running in conjunction and continuously on any one day
- Invoicing and follow up with clients post event
- Organizing of multiple functions at once over 3-5 different venues
Education
Bachelor - Psychology
University of Sydney
Bachelor - Hotel & Resort Management
Southern Cross University
PerthHigher School Certificate -
St Joseph's Catholic College
Brisbane01.2000
Skills
- Store Management
- Sales Management
- Product Implementation
- Operational Techniques
- Advisory Skills
- Communication
- Budget Management
- Franchise Management
- Operations management
- Relationship building and management
- Staff management
- Team development
- Goals and performance
- Performance management
- Staff training and development
- Staff training
Qualifications
- Bachelor Psychology
- Bachelor Hotel & Resort Management
- Master V Skipper Qualification
- International Deck Hand Certificate
- Power boat license
- Three years + experience in hospitality consultancy and management
- Three years + experience in corporate hospitality event sales and coordination
Personal Information
Date of Birth: 02/11/83
Attributes
- Strong Communication Skills - well established written English, strong spelling and grammatical skills, sound verbal communication skills
- Dedicated, motivated and ambitious
- Critical Thinker - ability to make informed decisions using available information; maintain a common sense approach to issues and problems
- Strong desire to succeed
- Team Player however with aptitude and ability to work as an individual
Timeline
Director
Vend Market Place South Brisbane
09.2022 - 02.2024
Director
White Horse Ranch
07.2020 - 02.2024
Director
Vend Market Place
06.2018 - 02.2024
Bachelor - Psychology
University of Sydney
Bachelor - Hotel & Resort Management
Southern Cross University
Higher School Certificate -
St Joseph's Catholic College
Business Development Manager
The Athletes Foot
Franchisee Business Manager - Jamaica Blue
Food Co
Event Management and Sales
Corporate Sports Australia
Regional Manager
Gloria Jeans
Functions Management
Establishment Hotel
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