Kyle Welivita
Summary
As a graduate with a Bachelor of Business and a Bachelor of Arts, I bring a wide range of transferable skills that I’ve continued to build through both academic and professional experience. Through my experience as both a Customer Service Representative and a Customer Banking Specialist at Commonwealth Bank of Australia, I have developed my customer service, communication, and problem-solving abilities. I’m passionate about helping people, learning continuously, and bringing a thoughtful and human approach to any role I take on. With two bachelor's degrees and a passion for continuous learning, I am eager to leverage my unique skill set and contribute to a new challenge in a dynamic work environment.
Overview
1
1
year of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank Of Australia, CBA
05.2024 - Current
- Held in-depth conversations with customers to understand their financial goals and provide tailored advice across a range of services, including credit cards, home loans, business banking, and financial planning
- Resolved complex customer issues efficiently, whilst maintaining a friendly and professional approach
- Maintained strong product knowledge across personal banking, credit, home loan and business banking products to support informed customer conversations
- Ensured compliance with internal processes and contributed to maintaining a risk-aware branch environment
- Helped customers understand and use in-branch technology and digital banking tools through hands-on demonstrations and clear guidance
Customer Service Representative
Commonwealth Bank Of Australia, CBA
01.2024 - 05.2024
- Tier 2 (Not relevant Financial Products) Accreditation.
- Efficiently handle cash transactions, ensuring accuracy and compliance with banking policies and procedures.
- Provide exceptional customer service by addressing inquiries, resolving issues, and promoting a positive banking experience.
Education
Bachelor of Business - Marketing And Finance
University of Technology Sydney
Sydney, NSW11.2023
Bachelor of International Studies - Japanese Language And Culture
University of Technology Sydney
Sydney, NSW11.2023
Skills
- Customer Relationship Management – Skilled in building rapport and maintaining strong relationships with customers
- Communication Skills – Clear and confident communicator with interpersonal skills
- Problem Solving – Able to think critically and provide practical solutions, often under time pressure or with limited information
- Team Collaboration – Comfortable working as part of a busy, service-focused team
- Adaptability – Quick to learn new systems, procedures, and product knowledge in a fast-changing environment
- KPI Driven Adaptability – Proven ability to reach and exceed KPI goals
Timeline
Customer Banking Specialist
Commonwealth Bank Of Australia, CBA
05.2024 - Current
Customer Service Representative
Commonwealth Bank Of Australia, CBA
01.2024 - 05.2024
Bachelor of Business - Marketing And Finance
University of Technology Sydney
Bachelor of International Studies - Japanese Language And Culture
University of Technology Sydney
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