KYLE WEST
Summary
Experienced, accomplished and energetic Senior HR practitioner with over seven years of generalist HR and administrative experience. Skilled in the development and delivery of learning and development packages, on-boarding, recruitment and selection, employee relations and workplace health and safety. Experienced leader, supervisor and mentor.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior HR Consultant
Department of Housing and Public Works
07.2022 - Current
- Provided high-level HR support, advice and coaching to over 750 employees within two regional locations (Northern Queensland and the Central Queensland North Coast Region) as well as central employees.
- Proactively engaged with managers to identify performance management, employee relations or workplace health and safety related matters to ensure appropriate management strategies could be implemented.
- Supervised a team of HR consultants, providing ongoing coaching, mentoring and development by exposing them to complex case management, client meetings and industrial issues with support.
- Drafted complex discipline correspondence from commencement, first and second show cause notices as well as coached managers on how to appropriately deliver correspondence.
- Managed a number of complex employee grievances, including undertaking management enquiries, drafting outcome advice as well as communicating outcomes to employees.
- Managed independent medical examination processes, including drafting outcome briefing correspondence, liaising with employees, managers and providing updates for executive leaders.
- Coached managers on appropriately managing long-term return to work cases following absences and independent medical examination outcomes.
- Drafted correspondence to Unions in relation to complex industrial issues relating to employee leave entitlements.
- Collaborated with Centre's of Expertise in relation to a range of emerging industrial and workplace health and safety related issues, to proactively resolve matters prior to escalation.
- Provided comprehensive support to managers in response to incident reports, including coordinating appropriate support mechanisms in collaboration with Workplace Health and Safety colleagues.
- Promoted best practice implementation and compliance with HR policies, procedures and whole of government legislation by actively attending regional management meetings and providing regular updates on industrial changes within the sector.
- Provided regular one-on-one management coaching and support to new and emerging managers in building their capability in employee relations matters, performance management and managing their establishment.
- Developed comprehensive micro-learning sessions for regionally-based employees in the areas of working conditions and entitlements, delivering on-site independently.
- Led recruitment and selection exercises and developed orientation and onboarding sessions for new employees.
- Supported organisational change initiatives by developing clear communication plans and providing guidance during transitions.
Principal Advisor, Employee Relations (Acting)
Department of Housing and Public Works
08.2024 - 12.2024
- Partnered with senior leaders to provide expert operational and strategic advice on complex employee relations issues, ensuring timely provision of advice and recommendations.
- Advocated on behalf of the organisation at the Queensland Industrial Relations Commission, preparing written submissions.
- Drafted written correspondence to relevant Unions regarding complex industrial matters.
- Provided legislative advice on consultation and organisational change
- Delivered high-level written communications, including sensitive correspondence ensuring accuracy and timeliness.
- Provided coaching and guidance to senior leaders on managing employee performance, attendance, and conduct matters.
- Interpreted and applied legislative provisions, policies, and industrial agreements to support compliance and consistent decision-making.
- Maintained strong stakeholder relationships, ensuring a solutions-focused approach to employee and industrial relations.
- Managed competing priorities in a fast-paced environment, demonstrating agility and resilience.
Advisor, Employee Relations (Acting)
Department of Housing and Public Works
01.2022 - 07.2022
- Monitored and responded to queries from HR Business Partners in relation to policy and legislation interpretation
- Coordinated consultative committee meeting scheduling, undertaking secretariat functions
- Undertook reviews of correspondence related to complaints, recruitment and discipline and provided feedback
- Assisted with the review of fixed-term temporary employment review and higher classification conversion correspondence
- Reviewed discipline documentation, including show-cause correspondence in collaboration with HR business partners, providing written feedback
- Coordinated fortnightly reporting on current Industrial Relations Commission matters
- Undertook a review of employee relations policies, including salary overpayments and workplace behaviours
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
HR Consultant
Department of Housing and Public Works
10.2017 - 01.2022
- Managed complex return to work cases following long-term absences, including the development of return to work plans, suitable duties plans
- Coordinated reporting of quarterly employment data for central reporting, including data cleansing
- Developed a learning and development package, delivered virtually to new and emerging leaders (150+ participants)
- Investigated employee grievances, general queries and provided legislative advice
- Managed continuous improvement projects, including optimising processes for employment reviews, collating correspondence and delivering education to leaders
- Assisted with large scale change management, including the recruitment of over60 positions in remote communities, developing communication plans, processing recruitment documentation and responding to queries
- Assisted with the development of a large scale assessment centre for new Housing Officers, including participating in recruitment role-plays during the recruitment process for over300 applicants per cycle
- Communicated effectively with executive leaders and provided one-on-one learning and development for employees at all levels, as well as advice regarding in-boarding and exiting
- Organised team-building events and activities to foster collaboration, increase morale, and improve overall productivity among staff members.
Academic Tutor and Administration Officer
Kelvin Grove State College
08.2015 - 10.2017
- Worked alongside senior teaching staff to mentor students in relation to completion of a Diploma of Business
- Lead and supervise before and after school homework programs
- Developed new and engaging flipped classroom approaches for junior school students
- Supported leadership with administrative tasks including timesheets and processing of new appointment information
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Enhanced student comprehension by utilising various teaching methods and techniques.
Education
Bachelor of Business Management - Human Resources
The University of Queensland
Brisbane, Queensland07.2017
Short Course in Digital Marketing - Digital Marketing
Charles Sturt University
Brisbane, Queensland11.2015
Skills
- Coaching, mentoring and leadership
- Learning and development - facilitation and design
- Recruitment and selection
- Legislative and policy advice and interpretation
- Project and change management
- Onboarding process
- Employee relations
Certification
- Prosci Certified Change Management Practitioner (2024)
- Job Evaluation Management System (JEMS) accreditation (2019)
- Motivating Action Through Empowerment (MATE) accredited facilitator (Griffith University, 2023)
- Public Interest Disclosure (Support Officer) accreditation (2022)
- C Class Drivers Licence
Timeline
Principal Advisor, Employee Relations (Acting)
Department of Housing and Public Works
08.2024 - 12.2024
Senior HR Consultant
Department of Housing and Public Works
07.2022 - Current
Advisor, Employee Relations (Acting)
Department of Housing and Public Works
01.2022 - 07.2022
HR Consultant
Department of Housing and Public Works
10.2017 - 01.2022
Academic Tutor and Administration Officer
Kelvin Grove State College
08.2015 - 10.2017
Short Course in Digital Marketing - Digital Marketing
Charles Sturt University
Bachelor of Business Management - Human Resources
The University of Queensland
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