Kylea Martin
South Mackay
Summary
I have just recently moved to Mackay after living and working on Hamilton Island for the past 7 years.
During my time there I was employed at Island & Beauty as a hair stylist this included all aspect of hairdressing as well as many upstyles and styling for weddings.
I was also employed as a administration coordinator for staff accommodation on Hamilton Island this consisted of coordinating a team of 12 managing 800 rooms and 1200 staff.
Overview
13
13
years of professional experience
Work History
Administrative Coordinator
Staff Accommodation
01.2022 - 01.2024
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Senior Hair Stylist
Island Hair & Beauty
01.2017 - 01.2024
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
- Maintained a high level of professionalism and expertise in executing complex color treatments, precision cuts, and advanced styling techniques.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Senior Hair Stylist
Face To Face
01.2011 - 01.2017
- As above
- Managed inventory effectively by tracking stock levels and placing orders when supplies were low, ensuring continuous availability of essential items for client services.
- Maintained accurate records of completed services for proper billing and facilitated smooth transactions at the point of sale.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
Education
Trade Certificate - Hairdressing
New Zealand Trade Qualification
01.1997
Timeline
Administrative Coordinator
Staff Accommodation
01.2022 - 01.2024
Senior Hair Stylist
Island Hair & Beauty
01.2017 - 01.2024
Senior Hair Stylist
Face To Face
01.2011 - 01.2017
Trade Certificate - Hairdressing
New Zealand Trade Qualification
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