Kylee Francois
Mill Park,VIC
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
8
8
years of professional experience
Work History
Receptionist
Uprise Health
- Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Reduced incoming call response time by implementing an effective call routing system.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected [Type] payments, processed transactions and updated relevant records.
Optical Assistant
DRESDEN VISION
- 03.2023
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Collaborated with the optical team to meet monthly sales targets, driving business growth.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Improved patient wait times by expediting the check-in process using electronic registration forms.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Participated in ongoing professional development opportunities within the optical industry to stay current on trends and best practices.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Optical assistant
Specsavers
09.2020
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Improved patient wait times by expediting the check-in process using electronic registration forms.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Au Pair/ Nanny
11.2019
- Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Improved children''s language skills through engaging conversations and interactive language games.
- Fostered positive relationships with host family members, creating a harmonious living situation for all involved.
- Assisted in improving children''s academic performance by providing tutoring and homework support.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
- Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
- Facilitated bedtime routines by reading stories, playing calming music or engaging in relaxation techniques promoting restful sleep for the children.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Met with parents about daily activities, positive developments, and issues.
- Transported children safely to school, activities and appointments on time.
- Engaged with children on individual basis to build positive relationships.
Kitchen Hand
Mrs Smiths
07.2014
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Expedited food service by efficiently delivering completed orders from the kitchen to servers in a timely manner.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Bartender
Spring and fern
07.2019 - 11.2019
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
Prep chef
Smoking Barrel
01.2019 - 07.2019
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Reduced food waste by implementing proper storage techniques and inventory management systems.
- Assisted head chef in creating innovative menu items, resulting in increased customer satisfaction and repeat business.
- Collaborated with other team members to ensure timely completion of meal orders during busy service periods.
- Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
- Supported the head chef with developing seasonal menus, contributing creative ideas for new dishes.
- Continuously improved culinary skills through ongoing training opportunities, staying current on industry trends and best practices.
- Participated in regular staff meetings to discuss areas of improvement, leading to increased overall performance levels within the kitchen team.
- Assisted with ordering supplies and managing inventory levels, ensuring adequate stock was available for daily operations without excessive waste or spoilage costs incurred.
- Prepped daily menu items to quickly deliver upon request.
- Planned and directed high-volume food preparation in fast-paced environment.
- Maintained well-organized mise en place to keep work consistent.
- Seasoned and marinated cuts of meat, poultry and fish.
- Placed orders to restock items before supplies ran out.
Kitchen hand, Baking/ Desserts assistant, Prep Chef
Jellyfish, Mapua
08.2018 - 01.2019
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Transported food items from storage areas to kitchen for prepping.
- Followed recipes and chef instructions to prepare food correctly.
- Learned other teammates' work tasks to train as backup.
- Monitored food temperatures and quality throughout shifts.
Providing customer service
Lower Moutere Store
06.2017 - 08.2018
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
Kitchen Hand and Till Operator
Wakefield Café, Café Rhubarbe
06.2016 - 06.2017
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Education
High School Diploma -
Motueka High School
MotuekaTANZE online business and administration course 2020 level 3 -
TANZE
01.2020
TANZE online business and technology course 2020 Level 3 -
TANZE
01.2020
New Zealand Certificate in Level 4 Culinary Arts -
Nelson Marlborough Institute of Technology
01.2018
Skills
- Product Upselling
- Transaction Processing
- Customer Service
- Frame Selection
- Computer Proficiency
- Professionalism
- Appointment Scheduling
- Optical Equipment Maintenance
- Contact Lens Fitting
- Visual Field Testing
- Optical Knowledge
- Optical Dispensing
- Problem Solving
- Payment Collection
- Patient Recordkeeping
references
Available upon request
statement
I am a very approachable and friendly person and I enjoy working alongside a good team with good communication skills. I would describe myself as efficient and always open minded to learning new skills and different ways to do jobs. I welcome new challenges and experiences with open arms, I think this position would be perfect for me as learning new things and developing as a person is what I enjoy. Im always proud of the work I produce, and I'll always give everything 100%
Timeline
Optical assistant
Specsavers
09.2020
Au Pair/ Nanny
11.2019
Bartender
Spring and fern
07.2019 - 11.2019
Prep chef
Smoking Barrel
01.2019 - 07.2019
Kitchen hand, Baking/ Desserts assistant, Prep Chef
Jellyfish, Mapua
08.2018 - 01.2019
Providing customer service
Lower Moutere Store
06.2017 - 08.2018
Kitchen Hand and Till Operator
Wakefield Café, Café Rhubarbe
06.2016 - 06.2017
Kitchen Hand
Mrs Smiths
07.2014
Receptionist
Uprise Health
- Current
Optical Assistant
DRESDEN VISION
- 03.2023
High School Diploma -
Motueka High School
TANZE online business and administration course 2020 level 3 -
TANZE
TANZE online business and technology course 2020 Level 3 -
TANZE
New Zealand Certificate in Level 4 Culinary Arts -
Nelson Marlborough Institute of Technology
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