Kylianne Simpson
Brisbane
Summary
Dynamic leasing agent with a goal-oriented mindset, recognized for boosting occupancy rates at Ljhooker through effective property marketing and relationship building. Skilled in lease preparation and tenant screening, I excel in delivering exceptional customer service while ensuring compliance with fair housing regulations. Proven ability to enhance tenant satisfaction and streamline application processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leasing Agent
Ljhooker
08.2021 - 11.2025
- Assisted clients with property inquiries and lease applications.
- Conducted property tours, highlighting key features and amenities to potential tenants.
- Managed lease documentation, ensuring compliance with legal requirements and company policies.
- Utilized leasing software to track applications and maintain accurate records of leasing activities.
- Developed marketing strategies to promote available properties through online platforms and local outreach.
- Analyzed market trends to provide insights on rental pricing and competitive positioning.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Kept meticulous records of correspondence between management and tenants.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Conducted property tours to highlight features of properties.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Used Software to keep record of financial transactions and rental applications.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Recruited new residents through website advertising and marketing.
Disability Recruitment
Max Employment
03.2020 - 07.2021
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Venue Manager
Meadowbrook Hotel
01.2017 - 2020
- Managed daily operations, ensuring seamless venue functionality and customer satisfaction.
- Coordinated event logistics, including setup, staffing, and vendor management.
- Developed and implemented staff training programs to enhance service quality.
- Oversaw budget management for events, optimizing resource allocation and cost control.
- Built relationships with clients to understand needs and exceed expectations during events.
- Utilized event management software to streamline scheduling and communication processes effectively.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.
- Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Skills
- Residential Leasing
- Telephone and email etiquette
- Time maintenance
- Local market awareness
- Issue escalation
- Administrative support
- Fair housing regulations
- Property tours and inspections
- Application processing
- Record keeping
- Tenant screening
- Landlord relations
- Customer service expertise
- Relationship building
- Clear communication
- Application verification
- Organized mindset
- Flexible schedule
- Background check process
- Reporting and correspondence
- Team collaboration
- Creative problem solving
- CRM software
- Team building
- Office management
- Building rapport
- Cash handling
- Basic mathematics
Accomplishments
Achieved and awarded for top 2.5% leasing agent 3 years running.
Awarded for outstanding customer service.
Certification
Real Estate License
Timeline
Leasing Agent
Ljhooker
08.2021 - 11.2025
Disability Recruitment
Max Employment
03.2020 - 07.2021
Venue Manager
Meadowbrook Hotel
01.2017 - 2020