Kylie Adams
Horsham,VIC
Summary
Knowledgeable administration officer with remarkable skills in organizing, communicating and problem-solving. Well-versed in records maintenance and schedule management with expertise in delegating tasks to optimize office team performance. Punctual and driven to succeed.
Overview
13
13
years of professional experience
Work History
Insurance Broker
McLardy McShane
Horsham, VIC
10.2017 - Current
- Ensured compliance with all applicable laws and regulations.
- Provided advice to customers on insurance-related matters.
- Managed multiple accounts simultaneously while meeting deadlines efficiently.
- Processed claims in a timely manner according to company procedures.
- Prepared detailed reports summarizing customer requirements and recommendations.
- Resolved customer inquiries regarding policy changes or coverage issues.
- Maintained up-to-date knowledge of industry trends and regulations.
- Negotiated with underwriters to secure favorable terms on behalf of clients.
- Participated in training sessions aimed at improving product knowledge.
- Performed administrative tasks such as preparing invoices, updating records.
- Managed many policy renewals each year.
- Responded to customer inquiries and problems to promote great service.
Insurance Broker
Cranston Australia / MGA Insurance
Horsham, VIC
09.2012 - 09.2017
- As per current Insurance Broking Experience
Pharmacy Assistant
Chemmart
Horsham, VIC
09.2011 - 09.2012
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Greeted customers upon arrival at the pharmacy counter.
- Resolved customer complaints promptly in a professional manner.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Assisted pharmacist in daily operations tasks and administrative tasks.
Skills
- Customer Relations
- Administrative Management
- Document Preparation
- Administrative Leadership
- File Management
- Invoice Processing
- Bookkeeping
- Database Administration
- Timeline Planning and Management
- Documentation and Recordkeeping
- Excellent communication skills
- Policy analysis
- Claims Handling
- Relationship development skills
- Telephone Etiquette
- Time Management
- Presentation Preparation
- Microsoft Excel
- Microsoft Access
- Data Collection
- Report Preparation
- Calendar Management
Timeline
Insurance Broker
McLardy McShane
10.2017 - Current
Insurance Broker
Cranston Australia / MGA Insurance
09.2012 - 09.2017
Pharmacy Assistant
Chemmart
09.2011 - 09.2012
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