Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Kylie Aggiss

KATANNING,WA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Assistant Community Correction Officer

Department of Justice
08.2024 - Current
  • Interview, assess and determine the placement of adult offenders and defendants subject to community work requirements in accordance with departmental policies and procedures.
  • Provide an appropriate level of management, oversight and monitoring of the performance of offenders and defendants subject to community work requirements to facilitate successful completion of orders.
  • Provide an appropriate level of management, oversight and monitoring through approved processes, [including home visits] of the compliance of selected offenders on low risk regime and those offenders residing interstate.
  • Prepare reports associated with the allocated workload.
  • Prepare Breach Advices and serving of Orders to Attend.
  • Work collaboratively with other agencies, divisions and communities in relation to allocated offenders and defendants.
  • Provide support to the Case Management team and support centre staff as required.
  • Attend and contribute to Practice development and team meetings.
  • Understand and apply the Adult Community Corrections handbook, the provisions of relevant legislation, policy and procedures applying to respectively to adult offenders/defendants and departmental staff.
  • Access, process and apply identified and appropriate information both in manual and electronic formats.
  • Adhere to the Code of Conduct, behave honestly and ethically.

Administrative Officer

Burando Hill
06.2023 - 08.2024
  • Managed files and records for clients and adhered to safety procedures
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.

Case Manager

Katanning Regional Emergency Accommodation Services
06.2019 - 06.2023
  • Partnered with physicians, social workers, and case managers to develop and implement individualized care plans and documented client interactions and interventions in electronic charting systems.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Participated in community events to promote services and engage with public.

Education

Certificate in Higher Education

Great Southern TAFE
11-2007

Accomplishments

  • Achieved Lifeline Saving Lives, Completing "Respond and Appropriately to Family Domestic Violence" with accuracy and efficiency.
  • Achieved First Aid by completing Provide Cardiopulmonary Resuscitation, Provide Basic Emergency Life Support and Provide First Aid with accuracy and efficiency.

Timeline

Assistant Community Correction Officer

Department of Justice
08.2024 - Current

Administrative Officer

Burando Hill
06.2023 - 08.2024

Case Manager

Katanning Regional Emergency Accommodation Services
06.2019 - 06.2023

Certificate in Higher Education

Great Southern TAFE

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Kylie Aggiss