Kylie Allen
Niddrie,Victoria
Summary
I am a strong and effective leader with several years experience leading teams of up to 175 staff in a critical care hospital environment. I have developed excellent interpersonal and communication skills which have enabled me to manage employees through difficult and sensitive matters such as injury and performance management, mediation of interpersonal conflicts and negotiation of flexible work arrangements. My leadership style is to provide opportunity and vision to teams to drive and support them to meet organisational targets and professional and personal goals.
Overview
24
24
years of professional experience
Work History
Session Leader Cover
Australian Red Cross Lifeblood
09.2023 - Current
- Act in-charge of shifts in donor Services.
- Provide instruction and clinical guidance as required.
- Monitor, manage and order stock to ensure adequate levels for centre activity.
- Direct staff and donors during emergency situations ie fire evacuations.
- Support DCM and Organisation in delivering targets and messaging of change.
- Ensure smooth donor flow to optimise service provision and safety through team co-ordination and clear communication.
- Act as role model with regards to communication, performance, presentation and respectful behaviour.
- Encourage positivity, productivity and safe working environment.
- Manage excursions from protocol as per Standard Operating Procedure guidelines, escalate to manager as required.
- Examine and interpret data to monitor performance
- Address difficult staff/donor behaviours in confidential and timely manner to discourage escalation and progression.
- Liaise with partners as centre representative where required, i.e. Quality, GAM, NCC and other Centres, volunteers, waste management and transport services, laboratory and warehouse teams.
Registered Nurse, Donor Services
Australian Red Cross Lifebloood
02.2023 - Current
- Greeting and registering donors according to donation type and ascertaining preparedness for procedure.
- Establishing rapport with and conveying care for donors to facilitate positive donor experience.
- Thorough assessment of donor eligibility including consultation with medical and nursing advisers.
- Undertaking sensitive and confidential conversations to establish further understanding.
- Phlebotomy and pathology tasks as per protocols.
- Ensuring optimal donor comfort and safety.
- Safely managing any donor adverse events.
- Correctly checking and packing blood products according to guidelines to optimise recipient safety and minimise waste.
Acting Nurse Unit Manager, Neonatal Services
Mercy Hospital For Women
03.2021 - 02.2023
- Evaluate, investigate and resolve complaints and issues affecting hospital operations and patient care by leveraging clinical judgment and unit management expertise.
- Sustained quality standards by performing routine audits and upholding internal and industry best practices.
- Negotiated Flexible Work Arrangements, with team members undergoing difficult circumstances.
- Injury Management experience in conjunction with Return to Work Coordinator, Employee Assistance Programs, Cogent and clinical physicians.
- Leveraged feedback and process improvement opportunities to create a safer environment and increase patient satisfaction.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Developed strategies to target clinical issues, suggest actionable improvements to promote quality and safety initiatives.
- Promoted professional development opportunities to encourage nurses to pursue continuous training and strategise succession planning.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Build, adjust, balance and maintain rosters and manage leave to adequately staff unit and allow nurses earned time off.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for shared ideas and concerns.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Oversee and drive mandatory competency compliance.
- Delegate, schedule and undertake performance development reviews.
- Undertake recruitment and enhance retention of staff., whilst future planning for development.
- Initiate and participate in formal meetings with both staff and families.
Associate Nurse Unit Manger, NICU
Mercy Hospital For Women
03.2018 - 02.2023
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Act as resource person for clinical, administrative and operational issues.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and resolved complaints from staff, physicians, and families by leveraging clinical judgment and unit management expertise.
- Identified candidates for leadership development, coaching and team management, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with regulations and governance bodies.
- Reviewed unit activity and adjusted coverage to compensate for changing conditions.
- Managed between 10-25 nurses and nursing activities in 62-bed unit by providing comprehensive nursing guidance and developing strategies to meet stakeholder demand.
- Act as liaison conduit between clinical staff and management.
- Foster positive, respectful culture amongst team.
- Undertake projects for quality improvement.
- Allocate staff assignment appropriately based on skill mix, support availability and development needs.
- Manage conflicts between staff and families, and amongst staff.
Clinical Nurse Specialist, NICU
Mercy Hospital For Women
03.2004 - 03.2018
Registered Nurse, NICU
Mercy Hospital For Women
02.2002 - 03.2004
Registered Nurse, Colorectal Surgery Unit
Royal Prince Alfred Hospital
01.2000 - 01.2002
Education
Diploma - Leadership And Management - Semester 1
Victorian Chamber of Commerce
Melbourne2021
Graduate Certificate - Neonatal Intensive Care Nursing
La Trobe University
Melbourne, VIC2003
Bachelor of Nursing -
University of Tech Sydney
Sydney, NSW2000
Skills
- Performance Management
- Injury Management
- Staff Development
- Operations Management
- Staff Management
- Data Analytics and KPI Reporting
Accomplishments
- Collaborated with leadership team in the development of working parties to ensure adherence to Quality Standards.
- Successfully rolled out and maintained staff FTE tracking spreadsheets.
- Creation of functional templates to improve and streamline processes
Timeline
Session Leader Cover
Australian Red Cross Lifeblood
09.2023 - Current
Registered Nurse, Donor Services
Australian Red Cross Lifebloood
02.2023 - Current
Acting Nurse Unit Manager, Neonatal Services
Mercy Hospital For Women
03.2021 - 02.2023
Associate Nurse Unit Manger, NICU
Mercy Hospital For Women
03.2018 - 02.2023
Clinical Nurse Specialist, NICU
Mercy Hospital For Women
03.2004 - 03.2018
Registered Nurse, NICU
Mercy Hospital For Women
02.2002 - 03.2004
Registered Nurse, Colorectal Surgery Unit
Royal Prince Alfred Hospital
01.2000 - 01.2002
Diploma - Leadership And Management - Semester 1
Victorian Chamber of Commerce
Graduate Certificate - Neonatal Intensive Care Nursing
La Trobe University
Bachelor of Nursing -
University of Tech Sydney
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