Kylie-anne Cross
Padbury,WA
Summary
Efficient Receptionist Administrator known for productivity and ability to complete tasks swiftly and accurately. Possess specialized skills in customer service, data entry, and schedule management. Excel in communication, problem-solving, and organizational abilities, ensuring smooth office operations and positive client interactions.
Overview
37
37
years of professional experience
Work History
Support Coordinator/Support Worker
Jamie Kreutz
Kingsley, WA
01.2023 - 07.2024
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Coordinated transportation services for clients to access necessary medical appointments or other activities outside the home setting.
- Facilitated weekly support group meetings for clients.
- Collaborated with multidisciplinary teams to coordinate care plans for clients.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Provided education about available community resources such as housing, employment opportunities, financial assistance programs.
- Created individualized service plans that addressed each client's unique needs and goals.
- Managed caseloads consisting of up to 20-25 individuals at any given time.
- Provided crisis intervention services, as needed.
- Updated case notes on a daily basis using an electronic database system.
- Maintained accurate records of client interactions and services provided.
- Developed and maintained relationships with external service providers.
- Conducted home visits to ensure safety of clients in their environment.
- Ensured compliance with all applicable federal, state, local laws and regulations governing human services delivery systems.
- Completed assessments of client needs and preferences.
- Served as a liaison between families, caregivers and internal, external service providers.
- Monitored progress of clients' goals and objectives.
- Assessed risk factors associated with a variety of mental health issues and developed strategies for managing them effectively.
- Maintained office supplies by checking inventory and ordering items.
- Assisted in the preparation and monitoring of the office budget, processing invoices and expense reports to track financial expenditures.
- Acted as a liaison between different departments to facilitate communication and project collaboration.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Facilitated the onboarding process for new hires, including preparing workstations and coordinating orientation schedules.
- Managed confidential employee and company documents, ensuring they are securely stored and handled.
- Oversaw travel arrangements for staff, including flight bookings, accommodations, and itineraries, optimizing budget and preferences.
- Implemented new administrative systems and processes to improve office efficiency and workflow.
- Conducted research and summarized findings for executive review, supporting decision-making processes.
Manager/Receprionist
Adonas International (Ada Rose)
Fremantle, Wa
02.2015 - 03.2020
- Prepared schedules and assignments to meet short- and long-term business demands
- Monitored employee work to assess performance and identify knowledge gaps
- Investigated industry trends to capitalize on opportunities for business expansion
- Organized specialized areas of logistics to optimize results
- Demonstrated safety procedures and monitored compliance
- Coordinated operations to deliver service in line with quality standards and business objectives
- Met customer demands by tracking market changes and adapting strategies to match
- Contributed to effective decision-making with detailed reports on daily operations
- Kept all paperwork current and compliant with internal standards and legal requirements
- Directed staff management, task delegation, merchandising, and customer service
- Managed daily workloads by organizing effective schedules and delegating tasks
- Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates
- Maximized employee performance with effective training and close mentoring.
Bookkeeper
Bec & Call Bookkeeping
Perth, Wa
04.2004 - 01.2015
- Maintained records of purchases, expenditures, revenue, invoices, and payments
- Reconciled bank accounts, expense accounts, and unbudgeted expenditures
- Supported accounts payable and receivable staff with invoicing, depositing, and processing payments
- Assisted with tax process by preparing records and statements
- Maintained vendor records and accounting histories, tracking purchases and proactively resolving issues
- Made bank deposits and processed cash
- Updated financial records and provided details on cash flow
- Contributed to inventory accuracy with regular counts and records audits
- Purchased and acquired supplies, authorized petty cash, and monitored office inventory levels
- Balanced and reconciled timecard data as part of payroll delivery
- Entered financial data into company systems and databases
- Issued receipts, invoices, and billing statements
- Performed AR/AP and bank reconciliations, completing entries for monthly and annual financial close
- Maintained inventory and ordered office supplies through vendors
- Updated and maintained general ledger information
- Developed Excel spreadsheets to track data and streamline accounting processes
- Managed payroll for [Number]+ employees, calculating hours, time off, and commissions
- Managed, maintained, and prepared financial statements and reports
- Resolved accounting discrepancies with critical thinking and thorough research
- Kept depository accounts current and accurate with timely reconciliations
- Generated and distributed monthly restitution and department checks.
Help Desk Support Representative
Chubb Electronic
Osborne Park, Wa
04.2001 - 12.2004
- Investigated and resolved problems by reading technical manuals and conducting computer diagnostics
- Handled routine maintenance of reports, labels, and other documentation required by operations
- Fielded and resolved escalated calls for junior help desk staff
- Troubleshot end-user hardware and software issues
- Completed accurate documentation for ticket input and clearance
- Managed system performance by monitoring operations and correcting routine issues
- Answered user inquiries regarding computer software or hardware operation to resolve problems
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees
- Helped users via telephone to diagnose and triage problems
- Maintained detailed records of daily support activities and resolutions
- Set specifications for new systems and updates, factoring in input from management, staff, and users.
Security Officer
Group 4 Securitas
Burswood, Wa
02.1998 - 03.2001
- Investigated disturbances, alarms, and unusual activities
- Anticipated potential disruptive behavior and safety or security threats, and took preventative action
- Prepared clear, detailed, and accurate written reports, logs, and other documentation of incidents
- Searched bags or belongings and seized prohibited items
- Patrolled public areas to detect irregularities and prevent unauthorized entry
- Maintained detailed documentation, logged inspections, and incident reports
- Identified security concerns with regular facility and equipment inspections
- Permitted authorized persons to enter property and monitored entrances and exits
- Responded to medical or security emergencies to perform first aid, secure scenes, and detain individuals
- Viewed monitor screens and remained alert to movement on-screen for authorized and unauthorized individuals
- Operated radio or telephone equipment and console monitors
- Defused conflicts using de-escalation and crisis management techniques
- Secured building against intrusion, routinely checking and locking windows and doors
- Distributed personnel to cover access points to uphold building security protocols
- Interacted cordially when communicating with the public
- Locked doors and gates of entrances and exits to secure buildings
- Monitored and authorized entrance and departure of employees and visitors to guard against theft and maintain security of premises
- Protected building users by screening vehicles, staff, and visitors
- Kept security and facility managers updated on security activities and incidents with thorough daily reports
- Monitored multiple building and grounds areas with CCTV feeds.
Service Station Attendant
Shell Novek
Halls Head, Wa
04.1997 - 01.1998
- Operated fuel pumps by adhering to strict safety protocols to avoid burns and mishaps
- Turned on fuel pumps after processing customer payments for gas
- Verified ages for customers purchasing tobacco products, lottery tickets, and alcoholic beverages
- Scanned items at checkout and handed purchased goods and currency along with receipts to customers
- Wiped down counters and swept floors to maintain a clean, organized store
- Upheld store standards throughout day-to-day operations and with consistent opening and closing procedures
- Greeted customers and offered assistance with tobacco products and items behind the counter
- Offered local knowledge to customers, including details about local roads and special events
- Improved performance and increased life of different components by greasing and lubricating vehicle parts
- Prepared daily reports of fuel, oil, and accessory sales
- Kept detailed records of purchases, supply usage, and special activities
- Ordered stock and priced and shelved incoming goods
- Collected cash payments from customers, charged purchases to customers' credit cards, and provided customers with receipts
- Cleaned parking areas, offices, restrooms, or equipment and removed trash
- Stayed ready for customer needs by keeping stock organized, shelved, and priced
- Met financial targets with consistent sales of accessories like batteries, wiper blades, and bulbs
- Maintained presentable, professional customer areas with regular attention to parking lots, offices, and restrooms.
Security Officer
Metropolitan Security Services
North Perth, Wa
03.1992 - 02.1996
- Investigated disturbances, alarms, and unusual activities
- Prepared clear, detailed, and accurate written reports, logs, and other documentation of incidents
- Anticipated potential disruptive behavior and safety or security threats, and took preventative action
- Identified security concerns with regular facility and equipment inspections
- Viewed monitor screens and remained alert to movement on-screen for authorized and unauthorized individuals
- Secured building against intrusion, routinely checking and locking windows and doors
- Searched bags or belongings and seized prohibited items
- Interacted cordially when communicating with the public
- Operated radio or telephone equipment and console monitors
- Patrolled public areas to detect irregularities and prevent unauthorized entry
- Permitted authorized persons to enter property and monitored entrances and exits
- Distributed personnel to cover access points to uphold building security protocols
- Maintained detailed documentation, logged inspections, and incident reports
- Defused conflicts using de-escalation and crisis management techniques
- Detected problems as either in-uniform or plain-clothes security team member
- Minimized security breaches by securing and monitoring locks and doors
- Protected building users by screening vehicles, staff, and visitors
- Identified security issues with foot patrols of building and grounds
- Locked doors and gates of entrances and exits to secure buildings
- Kept security and facility managers updated on security activities and incidents with thorough daily reports
- Monitored and authorized entrance and departure of employees and visitors to guard against theft and maintain security of premises.
Apprentice Hairdresser
Helen Marie Hair Fashion
Willagee, Wa
01.1988 - 09.1990
- Finished hair after stylists completed main cutting and related work
- Dried and styled hair with brushes, combs, and straightening irons
- Created and updated client records with current information
- Cleaned salon work areas and equipment between appointments
- Maintained a refreshment stand for guests with snacks and beverages
- Shampooed and conditioned clients and treated hair and scalp with products
- Worked at the front desk greeting guests and checking in customers
- Handled incoming telephone calls to schedule appointments and answer questions about salon operations
- Talked to clients to understand preferences and prepare for appointments
- Learned to independently color and cut clients' hair
- Recommended and explained the use of cosmetics, lotions, and creams to soften and lubricate skin and enhance and restore a natural appearance
- Chose appropriate cuts for customers based on preferences, facial features, and current fashion trends
- Kept a full schedule of appointments by earning repeat business and marketing services to capture new customers
- Cleaned, shaped, and polished fingernails and toenails, using files and nail polish
- Minimized infection risk by keeping stations and tools clean and sanitized
- Maintained meticulous records on each client, noting services provided and individual preferences
- Assisted with chronic and contagious scalp conditions by administering therapeutic medication and recommending additional treatments.
Education
Australian School of Correspondance
Fremantle, waJohn Curtain Senior High School
Fremantle, waRichmond Primary School
East Fremantle, waSkills
- Financial records oversight
- New business expansion
- Team leadership
- Employee training
- Performance management
- Service delivery
- Expense tracking
- Problem-solving
- Schedule preparation
- Strong communication
- Budget control
- Policy implementation
- Task delegation
- Budget administration
- Schedule management
- Analytical thinking
- Task prioritization
- Social perceptiveness
Grandchildren
6
Personal Information
- Age: 48
- Number of Children: 5
Timeline
Support Coordinator/Support Worker
Jamie Kreutz
01.2023 - 07.2024
Manager/Receprionist
Adonas International (Ada Rose)
02.2015 - 03.2020
Bookkeeper
Bec & Call Bookkeeping
04.2004 - 01.2015
Help Desk Support Representative
Chubb Electronic
04.2001 - 12.2004
Security Officer
Group 4 Securitas
02.1998 - 03.2001
Service Station Attendant
Shell Novek
04.1997 - 01.1998
Security Officer
Metropolitan Security Services
03.1992 - 02.1996
Apprentice Hairdresser
Helen Marie Hair Fashion
01.1988 - 09.1990
Australian School of Correspondance
John Curtain Senior High School
Richmond Primary School
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