Kylie-anne Howson
Armidale
Summary
Experienced Intake Officer and Order Management Officer bringing 25 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
17
17
years of professional experience
Work History
Intake Officer CHSP / HCP
Calvary Community Services
08.2023 - 07.2024
- Point of contact for all Client enquiries, providing personalised customer service
- Manage Client accounts, maintaining accurate records of interactions and transactions
- Conduct Inbound and outbound calls to Clients and potential Clients to provide education, support, and information related to services
- Prepare Client services
- Manage Client services ensure they are receiving the services required
- Complete Client evaluations to ensure Client and Support Worker Safety.
Order Management Officer / 2 IC
Electrolux
11.2015 - 08.2023
- Team Management
- Point of contact for customer sales enquiries, providing personalised customer service
- Manage customer accounts, maintaining accurate records of interactions and transactions
- Obtain and evaluate all relevant information to manage all Brand enquiries
- Conduct calls to customers to provide education, technical support
- Stock Management new and obsolete models
- Liaise with distribution, service, and field staff
- Deputy Chief Fire Warden
- Chairperson of the WHSE committee.
Casual Sales Consultant
Beacon Lighting
07.2015 - 11.2015
- Sales including providing customers with accurate quotes
- Liaise with customers for products and services required
- Liaise with management to ensure KPI's are met
- Banking
- Quality control
- Creating invoices, receiving payments
- Organising product deliveries and pickups with couriers.
Capacity Coordinator / Data Analyst / Customer Service Representative / IT Administrator
BSA Limited
01.2011 - 03.2015
- Capacity Management / Planning for approx
- 500 Foxtel Technicians Australia wide
- Creating Forecasting and Completions reports
- Forecasting future business requirements
- Liaise with Technicians including organising routes and installations daily
- IT Support including Educating technicians on web-based programs
- IT stock management including purchasing IT product for BSA and associated companies (approx
- 30 offices across Australia)
- IT Accounts Management
- Purchasing of IT products that are best suited/ Recommendation for appropriate solutions
- Data Entry including creating and maintaining customer database for marketing and sales purposes and stock management
- Procurement, organising product deliveries and pickups with couriers
- Customer service which included sales, providing product information and technical support
- Creating invoices, receiving payments
- Quality control.
Sales Representative / Shift Leader
Fone Zone
01.2009 - 01.2010
- Ensuring all KPI's are met
- Stock Management (Daily and Monthly Stocktake)
- Sales and Customer Service
- Day to day running of the store
- Banking
- Creating shop displays
- Preparation of all Documentation Requirements.
Customer Contact - Traineeship
Work Ventures Connect IT
01.2008 - 01.2009
- Designing and editing advertising and marketing material using Adobe InDesign, Adobe Illustrator, Adobe Photoshop and Microsoft Publisher
- Create and maintain customer database for marketing purposes
- Providing computer / internet technical support to customers
- Sales including providing customers with accurate quotes.
Education
Certificate III - Customer Service
Work Ventures
Sydney, NSW01.2009
Skills
- Telephone and email etiquette
- Skilled in Multiple Platforms
- File and record maintenance
- First Aid Certification
- Call centre experience
- Staff Training
- Quality Control
- Customer Education
- Stock management
- Money handling abilities
- Complaint Handling
- Administrative Support
- Microsoft Office Suite
- Customer Relationship Management (CRM)
Profileobjective
I am a self-starter with strong attention to detail who works effectively in a team environment as well as autonomously. I have great oral and written communication skills, am trustworthy and reliable, with excellent time management and organisational skills. I thrive on being presented with challenges and delivering the highest expectations, whilst staying calm and consistent in difficult situations.
Hobbies and Interests
- Musician
- Karate
- My pets
- Photography
- Machine Embroidery
Timeline
Intake Officer CHSP / HCP
Calvary Community Services
08.2023 - 07.2024
Order Management Officer / 2 IC
Electrolux
11.2015 - 08.2023
Casual Sales Consultant
Beacon Lighting
07.2015 - 11.2015
Capacity Coordinator / Data Analyst / Customer Service Representative / IT Administrator
BSA Limited
01.2011 - 03.2015
Sales Representative / Shift Leader
Fone Zone
01.2009 - 01.2010
Customer Contact - Traineeship
Work Ventures Connect IT
01.2008 - 01.2009
Certificate III - Customer Service
Work Ventures
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