Kylie Austin
Summary
Reliable and friendly professional customer service cashier with 18 years experience in fast paced environment . delivering exceptional individual service to boost customer loyalty . team oriented able to multi task with a hard working responsible attitude ready to help achieve company goals
Overview
24
24
years of professional experience
Work History
Housekeeper
Discovery Parks
12.2022 - 02.2024
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Assistant Retail Store Manager
Anglicare
03.2000 - 08.2018
- customer service
- cash handling including register ,eftpos ,banking and discrepancies
- opening and closing procedures
- oversaw daily operations
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Answered questions about store policies and addressed customer concerns.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
Education
High School Diploma -
Airds High School
Campbelltown, NSW11.1986
Skills
- Teamwork
- Customer Service
- Customer satisfaction measurement
- Strong Work Ethic
- Attention to Detail
- Listening Skills
- Excellent Communication
- Multitasking and Organization
- Handling Customer Complaints
- Customer Assistance
- Time management skills
- Reliability and punctuality
- Cash Register Operation
- Written and verbal communication
- Basic Math Competence
- POS Systems
- Product Recommendations
- Drawer balancing
- Honest and Dependable
- Reliable and Responsible
- Adaptable and Flexible
- Cash Register Operations
- Cash handling and management
- Refund handling
- Sales expertise
- Work Ethic and Integrity
- Cooperative Attitude
- Work Task Prioritization
- Merchandise Restocking
Timeline
Housekeeper
Discovery Parks
12.2022 - 02.2024
Assistant Retail Store Manager
Anglicare
03.2000 - 08.2018
High School Diploma -
Airds High School
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