Kylie Avery
Rockingham,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in any position Ready to help team achieve company goals. Reliable employee seeking casual/part time position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Accommodation Manager
Tim Kelly Top Spot Cottages
Jurien Bay, WA
2019.08 - 2022.04
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Resolved problems, improved operations and provided exceptional service.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Exceeded goals through effective task prioritization and great work ethic.
Medical Clerk
Fremantle Hospital
Fremantle, WA
2015.04 - 2017.01
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Collected and organized medical records and bills.
- Stayed on top of all records requests and case management functions with open and clear communication.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Followed exact procedures for handling transfers and other releases of medical records.
- Maintained accuracy, completeness and security for medical records and health information.
- Maintained database for storage and retrieval of medical records.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
Education
High School Diploma -
Safety Bay Senior High School
Safety Bay, WA 1986.02 - 1990.12
Skills
Attention to Detail
Written Communication
Teambuilding
Excellent Communication
Critical Thinking
Organization and Time Management
Decision Making
Teamwork and Collaboration
Problem-Solving
Good Telephone Etiquette
Cultural Awareness
Analytical and Critical Thinking
Flexible and Adaptable
Timeline
Accommodation Manager
Tim Kelly Top Spot Cottages
2019.08 - 2022.04
Medical Clerk
Fremantle Hospital
2015.04 - 2017.01
High School Diploma -
Safety Bay Senior High School
1986.02 - 1990.12