Kylie Bae
Pyrmont,NSW
Summary
I like to challenge myself and adapt various environment quickly. I can work as a team player and also fast leaner. As I studied computer science and worked as math teacher I'm logical person. At the same time I have experience in customer service field I've got interpersonal communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Section Waiter
Tokki
05.2023 - Current
- Trained new servers on restaurant policies and procedures.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Club Lounge Attendant
Sheraton Grand Sydney Hyde Park
04.2023 - Current
- Organized, stocked and cleaned establishment's club lounge during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Communicate with customers to make their stay better.
- Set up and close the breakfast buffet, dinner canapes.
- During the dinner canapes serve drinks to customers.
Math Teacher
Math Academy
01.2017 - 03.2023
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
- Assessed student comprehension through regular quizzes, tests, and assignments.
- Provided meaningful math instruction to improve math skills of students.
- Cultivated relationships with parents for complete support network.
- Prepared and implemented lesson plans covering required course topics.
- Adjusted teaching strategies to meet diverse requirements of individualized support plans.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Maintained lesson flexibility to adapt to student progress and information retention.
Secretary
Golf&wine Company
01.2015 - 12.2015
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Receptionist
Mercedes-Benz
01.2013 - 03.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Science - Computer Science Engineering
Inha University
Incheon, Korea02.2015
Skills
- Guest Relations Management
- VIP Support
- Upselling Techniques
- Customer Service
- Team Player
- Developing Study Skills
- Database Management
Certification
RSA
Languages
Korean
Native or Bilingual
English
Full Professional
Timeline
Section Waiter
Tokki
05.2023 - Current
Club Lounge Attendant
Sheraton Grand Sydney Hyde Park
04.2023 - Current
Math Teacher
Math Academy
01.2017 - 03.2023
Secretary
Golf&wine Company
01.2015 - 12.2015
Receptionist
Mercedes-Benz
01.2013 - 03.2014
Bachelor of Science - Computer Science Engineering
Inha University
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