Kylie Barnard

• Cleaned and sanitized bathrooms, kitchens and water closets, according to established protocols.
• Cleaning tasks according to individual client needs - Commercial, domestic or accommodation providers, including sweeping, mopping, & dusting, removal of waste, debris and other materials from premises, changing linen and providing laundry services,
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals, and materials properly and with caution according to recommendations.
• Confirmed all cleaning tools and equipment were stored properly after use, and work vans ready for next working day.
• Maintain excellent customer relations

• Intake customer vehicles and transfer to relevant repair area.

• Clean interior and exterior of all vehicles on repair completion before customer delivery.

• Check panel alignment, paint finish, and all electrical systems prior to customer delivery.

• Maintaining a high standard of order and cleanliness of office, restrooms and staff tearooms at O'Neills 3 business's.

• Demonstrate high time management qualities and flexibility adapting to a changing daily task list and deadlines

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• Managed all day-to-day business operations.
• Provided exceptional customer service, ensuring customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication
• Spoke professionally with customers, gathering all necessary information to make educated decisions to ensure optimal outcome
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Kept all building areas and equipment functional, well-organized and sanitary according to industry regulations
• Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.

• Supervision and direction of all centre and off- site program staff

• Advertising, hiring, inducting and training staff.

• Staff motivation, performance review, regular appraisal and reward.

• Stategic business financial planning, creation and monitoring of budget in all areas

• Creating strategic plans for growth, and implementation of key performance indicators in all areas of responsibility.

• Provide financial reports to the board on a monthly basis, which clearly display and address

fluctuations and performance vs budgeted figures.

• Ensure all operations, sites, facilities and staff, are consistent with industry regulations, guidelines and requirements.

• Provide excellent customer service at all times

• Monitored key performance indicators to identify areas for improvement and implement necessary changes.
• Organized successful events and initiatives, promoting community engagement and increasing brand visibility.
• Boosted employee morale with regular recognition of achievements and personalized feedback.
• Mentored new team members to support their professional development goals while enhancing overall team capabilities.
• Developed, managed and facilitated programs for special communities.
• Conducted monthly area staff meetings to communicate information concerning goals, programming, administrative matters, staff development and other relevant issues.
• Enhanced customer satisfaction by overseeing prompt resolution of complaints and issues.
• Ensured compliance with company policies, local regulations, and industry best practices at all times.
• Oversaw safety protocols within the area of responsibility, maintaining a secure work environment for all employees, members and guests

• Supervision and direction of all rostered staff on a daily basis
• Conducted regular staff meetings to keep team motivated, and informed of updates, address concerns, and promote open communication channels.
• Boosted sales performance, coaching team members on effective sales techniques and excellent customer service
• Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
• Increased overall staff satisfaction and reduced staff turnover by promoting a positive work environment
• Mentored junior team members for professional growth opportunities, creating a robust talent pipeline within the organization.
• Daily compiling and analysis of sales, inventory and product data
• Weekly budget analysis and report to Management

• Managed store inventory and rotation of stock levels to maintain freshness of products.
• Managed team of 32 employees to maintain smooth-running operations of Supermarket floor.
• Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
• Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Oversaw supply restocking, area cleaning, and product organization.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Managed daily store operations for smooth functioning