Kylie Barnes
Melbourne,VIC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Site Manager
Ampol
Melbourne, VIC
10.2018 - Current
- Managed daily operations of the site, including staff and contractors.
- Ensured compliance with safety protocols, regulations and standards.
- Developed strategies to improve operational efficiency and reduce costs.
- Monitored job progress to ensure quality standards were met.
- Coordinated workflow between departments to maximize productivity.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Responded promptly to customer inquiries or complaints.
- Maintained records of inventory, assets, personnel and other relevant data.
- Analyzed reports to identify areas for improvement in performance or cost savings.
- Prepared budgets and monitored expenses to stay within allocated limits.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
- Assigned tasks and delegated responsibilities among team members.
- Established policies, procedures and guidelines for the operation of the site.
- Mentored new employees on safety protocols, processes and procedures.
- Provided training opportunities for existing staff in order to enhance their skillset.
- Resolved conflicts between staff members in a timely manner.
- Implemented systems for tracking employee attendance, performance reviews and payroll processing.
- Interviewed and hired qualified candidates to fill open staff positions.
- Performed routine audits to maintain inventories, supplies and equipment.
Customer Service Manager
Coles
Melbourne, VIC
11.2008 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Evaluated employee job performance and motivated staff to improve productivity.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Led team engagement to assist cross-functional departments and achieve goals.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Education
High School Diploma -
Endeavour Hills Secondary College
Melbourne, VIC12-1992
Skills
- Process Improvement
- Inventory Management
- Safety Procedures
- Budgeting and Cost Savings
- Problem-Solving
- Team Leadership
- Multitasking and Organization
- Relationship Building
- Documentation and Reporting
- Coaching and Mentoring
- Staff Evaluation
- Conflict Resolution
- Management
- Emergency Response
- Customer Inquiries
- Shift Scheduling
- Customer Service
- MS Office
- Staff Management
- Business Administration
- Operations Management
- Safety Monitoring
Affiliations
- Love baking especially Cupcakes and looking to growing my skills in baking Cookies !!!
Accomplishments
- Received an Award for Great Customer Service in our Annual road show for 2022
Certification
- Food Safety and Handling Supervisor
References
References available upon request.
Timeline
Site Manager
Ampol
10.2018 - Current
Customer Service Manager
Coles
11.2008 - Current
High School Diploma -
Endeavour Hills Secondary College
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