Kylie Bennett
Dakabin,QLD
Summary
Dedicated and results-driven customer service professional with strong communication and problem-solving skills. Experienced in time management, inventory control, and managing finance applications and sales. Proven ability to deliver high-quality customer experiences while supporting operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
7
7
Certifications
Work History
Multi-Site CSO
Bay Audio Hearing Experts / Amplifon Retail
Kippa-Ring , QLD
11.2022 - Current
- Conducted complimentary hearing checks while greeting customers and evaluating audiograms.
Provided guidance on subsequent actions following hearing loss detection.
Managed finance application processes for funding eligibility.
Liaised with HSP to facilitate government funding and process claims.
Serviced hearing devices to ensure functionality and customer satisfaction.
Handled device repairs through efficient sending and receiving protocols.
Ordered and tracked serialized stock to maintain inventory accuracy.
Performed monthly stock counts to support inventory management efforts.
North Island Delivery and merchandiser
Dovedale Bread
Wellington , New Zealand
06.2022 - 10.2022
- Collect pallet from depot in Petone then delivered and merchandised gluten free products throughout wellington up to levin, processing returns and taking orders and communicating with store managers for owner in nelson
Barista
Streetwise Feilding
Feilding, New Zealand
11.2021 - 06.2022
- Customer service barista for takeaway coffee, good communication with young and elderly of all walks of life, preparation for the next shift.
- Operated espresso machines and coffee brewing equipment efficiently.
- Handled cash register transactions accurately and efficiently.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
In-Home Childcare Teacher
PORSE In-Home Childcare
Otaki, New Zealand
07.2021 - 11.2021
- In Home child care teacher ages 0-3
- Fostered a safe and nurturing environment for children in care.
- Facilitated creative activities to enhance children's social skills and imagination.
- Monitored children's progress and communicated observations to parents regularly.
- Maintained cleanliness and organization of the childcare space daily.
- Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
Customer service representative
BP Connect Otaki
Otaki, QLD
10.2020 - 01.2021
- Forecourt attendant, assisting customers refuel their cars.
- Customer service representatives scan in orders and merchandise shelves.
- Cafe - barista, ensuring all hot food is cooked to temperature.
- Processed transactions accurately using the point-of-sale system.
- Maintained cleanliness and organization of the service area.
- Educated customers on loyalty programs and promotions available.
- Trained new staff on customer service protocols and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Barista
Hyde Park Coffee Shack
Te Horo, New Zealand
01.2020 - 03.2020
- Operated espresso machines and coffee brewing equipment efficiently.
- Maintained cleanliness and organization of the café environment.
- Assisted in training new baristas on café procedures and drink preparation.
- Handled cash register transactions accurately and efficiently.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed health, safety and sanitation guidelines
- Monitored inventory levels of supplies and restocked when necessary.
Customer Service Representative
BP Connect Otaki
Otaki, New Zealand
10.2019 - 01.2020
- Forecourt attendant, assisting customers refuel their cars.
- Customer service representatives scan in orders and merchandise shelves.
- Cafe - barista, ensuring all hot food is cooked to temperature.
- Processed transactions accurately using the point-of-sale system.
- Maintained cleanliness and organization of the service area.
- Educated customers on loyalty programs and promotions available.
- Trained new staff on customer service protocols and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resident Care Assistant
Ranfurly Manor Hospital and Rest home,
Feilding, New Zealand
06.2019 - 10.2019
- Helping the elderly continue to live as normally as possible.
- Always clearly communicate with a smile and a positive attitude.
- Ensuring to make the best out of every situation as most of my residents had dementia
- Communicated effectively with healthcare team regarding resident care and concerns.
- Implemented safety protocols to ensure a secure environment for all residents.
- Supported residents in participating in recreational activities and social events.
- Documented resident progress and changes in health status accurately.
- Maintained cleanliness and organization of resident rooms and common areas.
- Assisted residents with daily living activities and personal care needs.
Customer Service Representative
Pizza Magic
Whanganui, New Zealand
03.2019 - 06.2019
- Assisted customers with transactions and operated point-of-sale systems.
- Maintained cleanliness and organization of the service area.
- Monitored inventory levels and restocked supplies as needed.
- Collaborated with team members to improve service delivery processes.
Cleaner
Ryder-Cheshire Foundation Manawatu
Palmerston North , New Zealand
12.2018 - 01.2019
- Clear communication with young people, the elderly, and those with disabilities.
- Operated cleaning equipment effectively, including vacuums and floor scrubbers.
- Reported maintenance issues promptly to ensure timely resolutions.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Disinfected high-touch surfaces to promote health and safety standards.
- Organized cleaning supplies, ensuring availability and proper storage procedures.
- Maintained cleanliness of facilities, ensuring safe and welcoming environments.
Education
NCEA 1 And 2 - Highschool
Whanganui Girls College
Whanganui , New Zealand 01-2019
Skills
- Effective communication
- Problem solving
- Conflict resolution
- Communication
- Time management
- Barista
- Elderly care
- Cleaning
- Merchandising
- Finance applications
- Staff training
- Inbound and outbound calling
- Customer service
- Audiogram evaluation
- Inventory management
- Device servicing
- Claims processing
References
References available upon request.
Certification
Customer service representative certificate
Timeline
Multi-Site CSO
Bay Audio Hearing Experts / Amplifon Retail
11.2022 - Current
North Island Delivery and merchandiser
Dovedale Bread
06.2022 - 10.2022
Barista
Streetwise Feilding
11.2021 - 06.2022
In-Home Childcare Teacher
PORSE In-Home Childcare
07.2021 - 11.2021
Customer service representative
BP Connect Otaki
10.2020 - 01.2021
Barista
Hyde Park Coffee Shack
01.2020 - 03.2020
Customer Service Representative
BP Connect Otaki
10.2019 - 01.2020
Resident Care Assistant
Ranfurly Manor Hospital and Rest home,
06.2019 - 10.2019
Customer Service Representative
Pizza Magic
03.2019 - 06.2019
Cleaner
Ryder-Cheshire Foundation Manawatu
12.2018 - 01.2019
NCEA 1 And 2 - Highschool
Whanganui Girls College