Summary
Overview
Work History
Skills
Timeline
Generic

Kylie Bond

Brown Hill,VIC

Summary

Seasoned Senior Case Manager at Gallagher Bassett, adept in leveraging excellent communication and case management skills to enhance client outcomes. Demonstrated success in coordinating multi-agency services and improving treatment effectiveness, underpinned by a strong attention to detail and a commitment to professional development. Proven track record in fostering stakeholder relationships and driving process improvements.

Overview

8
8
years of professional experience

Work History

Senior Case Manager

Gallagher Bassett
Melbourne, VIC
06.2023 - Current
  • Maintained detailed documentation of all cases including progress notes, assessment results, referrals made.
  • Reviewed effectiveness of treatment for individuals and their personal situations
  • Managed caseloads effectively, ensuring timely documentation and reporting.
  • Monitored client progress through regular follow-ups and case reviews.
  • Coordinated services between multiple agencies, providers, and stakeholders to ensure optimal outcomes.
  • Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
  • Maintained accurate records of client progress in accordance with agency policies and procedures.
  • Prepared and presented case reports and summaries to stakeholders and management.
  • Identified barriers to client success and developed strategies to overcome them.
  • Maintained up-to-date case records with case activity status.
  • Participated in professional development opportunities to stay current with best practices in case management.
  • Conducted initial assessments to determine client eligibility for programs and services.
  • Developed and implemented case management plans for individuals with complex needs.

Medical Receptionist

Ballarat Community Health
Ballarat, VIC
06.2022 - 05.2023
  • Compiled and coded patient information or data in appropriate computer system.
  • Answered phones promptly and directed calls appropriately.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Communicated with patients with compassion while keeping medical information private.
  • Maintained confidentiality of patient information according to HIPAA regulations.

Retail Store Manager

PETstock
Geelong, VIC
03.2017 - 04.2022
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Skills

  • Excellent communication, interpersonal, and rapport-building skills, with a proven ability to engage and liaise with individuals and stakeholders at all levels
  • Highly developed written and administrative ability, with a high level of accuracy, and strong attention to detail
  • Demonstrated ability in case management, time management, organizing, and prioritizing a demanding and competing workload
  • A flexible, supportive, and cooperative team member who works well collaboratively or autonomously, using initiative as the task demands
  • Demonstrated abilities to motivate and encourage staff development, to set, and achieve performance goals

Timeline

Senior Case Manager

Gallagher Bassett
06.2023 - Current

Medical Receptionist

Ballarat Community Health
06.2022 - 05.2023

Retail Store Manager

PETstock
03.2017 - 04.2022

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Kylie Bond