Kylie Bozinoski
HORSLEY,NSW
Summary
Dedicated and results-oriented professional with over 15 years of experience in finance, sales, and customer service within the automotive, banking, and insurance industries. Proven track record of success in financial management, team leadership, and client relationship management. Skilled in assisting clients with their finance and insurance needs, achieving sales targets, and ensuring high-level customer satisfaction. Experienced in managing teams, optimising performance, and driving business growth. Strong analytical and problem-solving abilities, coupled with effective communication and collaboration skills. Continuously staying up to date with industry trends and regulations to deliver informed solutions and drive organisational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Finance Business Manager
Dwyers Pty Ltd
01.2009 - 08.2019
- Oversaw a team of finance and insurance consultants, providing leadership, training, and support to optimise performance.
- Liaised with clients to understand their financial needs and offered suitable finance products and insurance options.
- Ensured all financial transactions were settled and received in a timely manner, maintaining accuracy and compliance.
- Achieved monthly KPI targets, consistently exceeding expectations and contributing to company's success.
- Collaborated with the sales team to streamline the selling process and enhance sales of related products and services.
- Managed documentation and compliance requirements to ensure regulatory adherence and mitigate risks.
- Built and maintained strong relationships with financial institutions and insurance providers to offer competitive financing and insurance options to clients.
- Implemented strategies to improve finance penetration and profitability, resulting in increased revenue and customer satisfaction.
Sales Consultant
Dwyers Pty Ltd
08.2006 - 01.2009
- Assisted clients in finding and purchasing the right vehicle that met their needs, ensuring high levels of customer service satisfaction.
- Liaised with various departments to coordinate the timely delivery of cars to clients, ensuring a seamless experience.
- Collaborated with other departments to promote and sell additional products and services, maximizing company profitability.
- Met and exceeded monthly KPIs, consistently achieving sales targets and contributing to the company's success.
- Stayed up to date with industry trends, market conditions, and product knowledge to provide informed recommendations to clients.
Mortgage Assessment Officer
IMB Bank
08.2004 - 08.2006
- Evaluated mortgage loan applications, analysing financial documents and creditworthiness.
- Conducted risk assessments and recommended loan approvals or rejections based on established criteria.
- Communicated effectively with clients and stakeholders to ensure smooth loan processing and timely approvals.
Finance and Insurance Consultant
GE Money
01.2003 - 08.2004
- Assisted clients with their finance and insurance needs, providing tailored solutions and ensuring high-level customer service.
- Met and exceeded KPI targets, consistently achieving sales goals and contributing to the company's success.
- Generated leads through proactive marketing calls, identifying potential clients and promoting finance and insurance products.
- Handled collections of overdue accounts in the early stages of delinquency, implementing strategies to recover payments and minimize losses.
- Maintained accurate records and documentation related to client interactions, transactions, and collections activities.
Loans Processor
PCL Money
12.2001 - 01.2003
- Assisted finance brokers in preparing loan applications for submission, ensuring accuracy and completeness.
- Monitored the progress of loan applications from submission to settlement, keeping clients and finance brokers updated on application status.
- Handled a variety of loans including home loans, commercial loans, and asset finance, catering to diverse client needs.
- Maintained detailed records and documentation of loan applications and settlements, ensuring compliance with regulatory requirements.
- Collaborated with internal teams and external stakeholders to facilitate smooth and timely loan processing and settlements.
Receptionist Administrator
United Financal Services
12.2000 - 12.2001
- Greeted and welcomed visitors, clients, and employees in a professional and courteous manner.
- Managed incoming calls and directed them to the appropriate person or department.
- Handled incoming and outgoing mail, packages, and deliveries. Scheduled appointments, meetings, and conference rooms as needed.
Education
High School Certificate -
Albion Park High School
Albion Park, NSW11.2000
Skills
- Financial Management: Budgeting, forecasting, financial analysis, and managing financial transactions
- Sales and Negotiation: Assisting clients in finding suitable products, closing sales, and negotiating terms
- Customer Service: Providing high-level customer service, resolving inquiries, and ensuring customer satisfaction
- Team Leadership and Management: Overseeing teams, providing training, and optimizing performance
- Compliance and Regulatory Knowledge: Ensuring compliance with industry regulations and company policies
- Communication: Effective communication with clients, stakeholders, and internal teams
- Relationship Building: Building and maintaining strong relationships with clients, financial institutions, and stakeholders
- Marketing and Lead Generation: Generating leads through marketing efforts and promotional activities
- Problem-Solving: Analyzing issues, identifying solutions, and implementing strategies to overcome challenges
- Administrative Skills: Handling administrative tasks such as data entry, scheduling, and document management
- Industry Knowledge: Staying up to date with industry trends, market conditions, and product knowledge
- Collaboration: Working collaboratively with teams and departments to achieve common goals
- Time Management: Prioritizing tasks, meeting deadlines, and managing multiple responsibilities efficiently
- Organizational Skills: Maintaining organized records, documentation, and workspaces
- Attention to Detail: Ensuring accuracy and precision in financial transactions, documentation, and client interactions
Certification
2024 - Diploma of Finance and Mortgage Broking Management
2024- Certificate IV in Finance and Mortgage Broking
Timeline
Finance Business Manager
Dwyers Pty Ltd
01.2009 - 08.2019
Sales Consultant
Dwyers Pty Ltd
08.2006 - 01.2009
Mortgage Assessment Officer
IMB Bank
08.2004 - 08.2006
Finance and Insurance Consultant
GE Money
01.2003 - 08.2004
Loans Processor
PCL Money
12.2001 - 01.2003
Receptionist Administrator
United Financal Services
12.2000 - 12.2001
High School Certificate -
Albion Park High School
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