Kylie Budd
Mount Peter,QLD
Summary
Experienced Technical Specialist/Operator and Trainer Assessor at BHP with a focus on operational performance analysis and innovation. Leveraged advanced diagnostic tools to implement new protocols, reducing costs by 15% while maintaining service quality standards. Managed administrative support and led training sessions for over 50 new operators annually, achieving a 95% certification rate. Now applying for Automation and Service Optimisation Branch - Various APS5/6 Roles.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Specialist/Operator and Trainer Assessor
BHP
09.2016 - Current
- Analyzed operational performance to drive innovation and improve outcomes
- Created training materials and best practices for staff performance improvement
- Managed administrative support, including labour costing and purchasing, ensuring timely service delivery
- Conducted risk management and safety audits to enhance workplace safety and compliance
- Implemented a new operational protocol using advanced diagnostic tools, which reduced costs by 15% over six months while maintaining service quality standards
- Led and organised comprehensive training sessions for over 50 new operators annually, ensuring a 95% certification rate by utilizing simulation software and hands-on equipment training methods.
Trainer Assessor
BHP Billiton
09.2013 - Current
- Mentored new employees, improving staff development and productivity through targeted training
- Customized learning tools and monitored trainee progress to meet individual needs
- Identified and recommended staff for key positions to boost team efficiency
- Developed and presented training materials, addressing performance gaps and enhancing staff capabilities
- Managed and balanced competing priorities for a team of 25 trainees, successfully increasing course completion rates by 20% over a 6-month period through the use of targeted scheduling and time management tools.
Mentor & Employability Coach
Jobfind
06.2023 - 06.2024
- Provided personalized coaching to clients, enhancing their employability skills and career prospects
- Assisted in resume development, interview preparation, and job search strategies
- Led workshops on job readiness, communication skills, and professional development
- Created individualized action plans and tracked client progress to ensure successful outcomes.
Customer Service Representative
Centrelink
12.2012 - 08.2013
- Addressed customer inquiries and resolved complaints, maintaining high customer satisfaction
- Updated account information and provided accurate service information to clients.
Intake Officer
SHAC
05.2010 - 07.2012
- Managed sensitive information and maintained confidentiality in a high-pressure setting
- Scheduled appointments and provided support to callers, ensuring efficient operations
- Ensured service integrity by developing and implementing a comprehensive case review system, resulting in a 20% increase in accurate case documentation over 12 months.
Education
Cert IV in Trainer Assessor -
Australia Education Institute
06.2024
Diploma of Counselling - Counselling
Noble Training Academy
01.2024
Skills
- Counselling Techniques: Proficient in applying psychological theories and practices to support mental health and emotional well-being
- Active Listening: Skilled in empathetic communication to accurately understand and address clients' concerns
- Problem-Solving: Experienced in identifying issues and implementing practical solutions to assist clients
- Time Management: Capable of efficiently managing time and resources to meet client needs
- Crisis Intervention: Trained to provide guidance and support during crisis situations
- Relationship Building: Competent in establishing trust and rapport with clients to facilitate effective therapeutic relationships
- Work collaboratively with team members to ensure the successful completion of tasks, deliverables, and initiatives
- Strong organizational skills, excellent communication, and a proactive approach to problem-solving
- Technical support knowledge
- User training expertise
- Teamwork and Collaboration
- Effective Leadership
- Progress Monitoring
Certification
- BSBWHS308 Risk Control Processes: WHS Hazard Identification, Learning Sphere, 10/2023 - 10/2024
- APPLY RISK MANAGEMENT PROCESSES CA (RIIRIS301E), Queensland Training and Development Pty Ltd, 2022
- CONDUCT SAFETY AND HEALTH INVESTIGATIONS CA: Mining & Geotech, Queensland Training and Development Pty Ltd, 2022
- Trainer Assessor, Local Government Associate Queensland, 10/2002
Timeline
Mentor & Employability Coach
Jobfind
06.2023 - 06.2024
Technical Specialist/Operator and Trainer Assessor
BHP
09.2016 - Current
Trainer Assessor
BHP Billiton
09.2013 - Current
Customer Service Representative
Centrelink
12.2012 - 08.2013
Intake Officer
SHAC
05.2010 - 07.2012
Cert IV in Trainer Assessor -
Australia Education Institute
Diploma of Counselling - Counselling
Noble Training Academy
- BSBWHS308 Risk Control Processes: WHS Hazard Identification, Learning Sphere, 10/2023 - 10/2024
- APPLY RISK MANAGEMENT PROCESSES CA (RIIRIS301E), Queensland Training and Development Pty Ltd, 2022
- CONDUCT SAFETY AND HEALTH INVESTIGATIONS CA: Mining & Geotech, Queensland Training and Development Pty Ltd, 2022
- Trainer Assessor, Local Government Associate Queensland, 10/2002
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