Kylie Carlile
Marong,VIC
Summary
Dynamic Practice Manager at Maryborough Veterinary Practice with a proven track record in operational efficiency and client relationship management. Expert in staff management and inventory oversight, enhancing team performance and customer satisfaction. Successfully streamlined processes, fostering collaboration and accountability within the organisation. Committed to driving results through effective communication and strategic resource allocation.
Overview
31
31
years of professional experience
Work History
Practice Manager
Maryborough Veterinary Practice
Maryborough, Vic
10.2022 - Current
- Strengthened communication among executive leadership to align with organizational objectives.
- Optimized operations and resource allocation through effective staff roster administration.
- Nurtured relationships with clients and vendors to promote collaboration.
- Facilitated team meetings to enhance engagement and clarify priorities.
- Managed customer complaints, fostering a culture of responsiveness and accountability.
- Coordinated daily scheduling, ensuring efficient use of time.
- Oversaw stock requisition and inventory management processes for operational efficiency.
- Implemented standardised daily procedures to streamline operations.
Veterinary Nurse
Maryborough Veterinary Practice
Maryborough, Vic
12.2019 - 10.2022
- Monitored surgical procedures to ensure adherence to protocols and safety standards.
- Executed reception duties by efficiently managing patient inquiries and appointments.
- Delivered exceptional customer service by promptly addressing concerns and providing information.
- Performed animal handling tasks to guarantee proper care and treatment.
- Assisted with x-ray, ultrasound, and consultations to enhance diagnostic processes.
- Responded effectively to emergency situations.
Customer Advisor
National Australia Bank
Bendigo, Vic
02.2000 - 12.2019
- Streamlined cash handling processes, ensuring accuracy in balancing and reporting.
- Trained staff on customer service protocols to elevate team performance.
- Resolved customer complaints efficiently, improving client satisfaction.
- Liaised with internal departments to optimize operations and resolve issues.
- Implemented daily procedures to standardise workflow.
- Facilitated staff meetings to enhance communication and collaboration.
Area Sales Manager
Target
Bendigo, Vic
02.1994 - 01.2000
- Enhanced customer service to improve client satisfaction and retention.
- Merchandised shelves to optimize product visibility and accessibility.
- Executed effective stock presentation strategies to highlight promotions.
- Conducted staff training sessions to elevate service quality and product knowledge.
- Servicing customers at registers
Education
Certificare IV - Veterinary Nursing
Open Colleges
Victoria01-2023
High School Diploma -
Kangaroo Flat Technical School
Bendigo, VIC12-1994
Skills
- Operational efficiency
- Staff management
- Inventory management
- Client relationship management
- Scheduling coordination
- Customer service
Reference
- Dr Amber Evans, Maryborough Veterinary Practice 0477 477 048
Timeline
Practice Manager
Maryborough Veterinary Practice
10.2022 - Current
Veterinary Nurse
Maryborough Veterinary Practice
12.2019 - 10.2022
Customer Advisor
National Australia Bank
02.2000 - 12.2019
Area Sales Manager
Target
02.1994 - 01.2000
Certificare IV - Veterinary Nursing
Open Colleges
High School Diploma -
Kangaroo Flat Technical School
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