- DIY and Home Improvement
- Gardening
- Spending time with family & friends
- Enjoying quality time with my children
- Fishing
KYLIE CARUSO
Meadows,SA
Summary
Experienced Business Development Manager with a track record of successfully leading operations and driving revenue growth for over 15 years. Demonstrated expertise in client acquisition and contract negotiation, supported by exceptional interpersonal communication, relationship-building, and team leadership abilities. Results-driven and proactive professional, consistently exceeding sales and revenue objectives. Adaptable to any environment, with a proven ability to adjust to new trends, products, and clientele. Strong communication skills and the ability to form solid, trusting relationships have been key factors in career success.
Overview
23
23
years of professional experience
Work History
Territory Business Development Manager
Easy2C Pty Ltd
08.2018 - 12.2024
- Responsible for providing effective business marketing solutions to B2B clients within designated farming area (South Perth to Albany)
- Effectively established clients needs and requirements through effective listening and therefore presenting optimal solutions
- Ensure strong business relationships are maintained and retention within territory is high
- Cold Call for new business opportunities
- Prepare contracts for signing
- Work Autonomously which involved implementing and managing own schedule, working hybrid with very little supervision
- Travel Regionally.
- Maintain CRM database
- Identify and pursue new business opportunities
- Negotiate and close agreements with new clients in assigned territory.
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved sales growth by creating and implementing effective marketing strategies.
- Conduct sales presentations.
- Conduct regular client follow ups and ensure customer satisfaction is met throughout entire sales process
- Established relationships with key decision-makers within customer's organization
- Meet Monthly and Annual KPI Targets
- Report to Sales and National Manager
Dept Manager/Business Development Manager
The RealEstate Co
01.2015 - 08.2018
- Responsible for all new business growth building the business asset from 0 properties to 325 in under 3 years
- Prospect for new clients, including preparing and presenting appraisals for new business presentations
- Prepare written contracts for new business clients
- Maintain relationships with clients to ensure strong business retention.
- Manage and oversee the Property Management Department
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Head weekly meetings, monitor staff KPI's and overall performance etc
- Work closely with 2 other Directors managing financial reports, cashflow forecasts and generally ensuring the proper management and success of the business.
- Assisted in recruiting, hiring and training of team members for the Property Management Department
- Assisted with sales and marketing strategies to achieve of revenue goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Dept Manager/Business Development Manager/Trust Manager
Realmark
08.2012 - 01.2015
- Responsible for growth within the rental property department and ensuring retention. Averaging growth of between 10 - 15 new managements per month
- Prospect for new clients, including preparing and presenting appraisals for new business presentations
- Manage and oversee Property Management Department (5 staff)
- Head weekly meetings, monitor staff KPI's and overall performance etc
- Manage the marketing of new business and conduct viewings for prospective tenants
- Complete the due diligence on rental applications and present perspective candidates to landlords
- Prepare and present for signing Executive Management Authorities
- Report to Director and Licencee.
- Reconciled trust accounts daily.
- Handled day-to-day accounting processes including creditor payments
- End of month & EOFY trust account processing
- Assisted with Business Account Audits & Financial Compliance
BDM/Department Manager/Trust Administrator
Harcourts Real Estate
08.2008 - 07.2012
- Responsible for overall growth within the rental property department
- Grew business asset from zero to 375 managements
- Prospect for new clients, including preparing and presenting appraisals for new business presentations
- Manage and oversee Property Management Department
- Head weekly meetings, monitor staff KPI's and overall performance etc
- Manage the marketing of new business and conduct viewings for prospective tenants
- Complete the due diligence on rental applications and present perspective candidates to landlords
- Prepare and present for signing Executive Management Authorities
- Report to Director and Licencee.
- Reconciled trust accounts daily.
- Handled day-to-day accounting processes including creditor payments
- End of month & EOFY trust account processing
- Assisted with Business Account Audits & Financial Compliance
- Attend CPD Training as required to maintain industry standards and knowledge
BDM/Senior Property Manager
Seachange Realty
03.2006 - 01.2008
Senior Property Manager
Elders RealEstate
01.2004 - 03.2006
Property Manager
Ockerby Realestate
03.2002 - 01.2004
Skills
- Sales Presentations
- Business development and planning
- Customer service
- Team leadership
- Negotiations
- Relationship building and management
- Sales and marketing
- Team collaboration
- Account management
- Verbal and written communication
- CRM management
- Lead generation
- Prospecting
- Staff management
Achievements Awards
- Easy2C - Top 3 National Sales Rep for 2021, 2022, 2023 & 2024
- Realmark BDM of the Year 2015 & 2016
- Harcourts BDM of the Year 2009 & 2011
- Harcourts Manager of the Year 2010 (National Awards)
Accomplishments
Reliable
Loyal
Friendly
Outgoing
Determined
Respectful
Bubbly
Team Player
Conscientious
Driven
References
References available upon request
Interests
Timeline
Territory Business Development Manager
Easy2C Pty Ltd
08.2018 - 12.2024
Dept Manager/Business Development Manager
The RealEstate Co
01.2015 - 08.2018
Dept Manager/Business Development Manager/Trust Manager
Realmark
08.2012 - 01.2015
BDM/Department Manager/Trust Administrator
Harcourts Real Estate
08.2008 - 07.2012
BDM/Senior Property Manager
Seachange Realty
03.2006 - 01.2008
Senior Property Manager
Elders RealEstate
01.2004 - 03.2006
Property Manager
Ockerby Realestate
03.2002 - 01.2004
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