Kylie Cassidy

Drouin

Summary

Experienced with providing excellent customer service and maintaining store cleanliness. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks with a positive attitude. Self-motivated work ethic to perform effectively in independent or team environments

Overview

years of professional experience

Work History

Receptionist

Cardinia Osteopathic Clinic

01.2011 - Current

Answered phones promptly for patient appointments, rescheduling and general enquiries
Greeted incoming patients professionally and friendly
Kept reception area and treatment rooms clean and tidy
Handled eftpos and cash transactions and recorded accurately
Processed health insurance claims through Hicaps terminal
Processed Workcover, DVA, Tac claims through appropriate networks
Handled sensitive information with discretion to maintain patient confidentiality
Scanned and upload patient documents
Washed and dried linen

Pharmacy Assistant

Chemist Warehouse

12.2008 - 12.2010

Stocking shelves
Ordering stock
Assisted pharmacist in daily operations tasks and administrative tasks
Assisted customers by answering questions, locating items or referring to pharmacist for medication information
Processed payment using cash registers and eftpos terminal
Teamed with peers, technicians and pharmacists to prioritize and complete orders
Kept pharmacy counter and related areas clean, neat and organized.
Greeted customers and responded to questions with friendly, knowledgeable assistance.
Received deliveries , verifying contents against invoices while adhering to proper storage protocols.

Manager

Hungry Jacks

11.2005 - 11.2008

Oversaw daily operations, maintaining efficiency and quality standards
Delegated work to staff
Resolved customer inquiries and complaints
Managed stock levels
Training of new staff members
Worked effectively in a team environment
Completion of Staff Rosters
Daily banking and reconciliation
Maintained professional, organized, and safe environment for employees and patrons.

Education

High School Diploma -

Wheelers Hill Secondary College

Skills

Reliable
Ability to Multitask
Time Management
Courteous and Professional Customer Service

Team player
Organization skills
Data entry
Friendly and enthusiastic

Timeline

Receptionist - Cardinia Osteopathic Clinic

01.2011 - Current

Pharmacy Assistant - Chemist Warehouse

12.2008 - 12.2010

Manager - Hungry Jacks