Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kylie Cavanough

Laidley Heights,Qld

Summary

Reliable and upbeat retail assistant successful at promoting customer loyalty, satisfaction and purchases with diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and maintaining a clean and tidy workspace. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

19
19
years of professional experience

Work History

Photographer / Owner (casual Basis)

Perfectly Imperfect Photography
03.2015 - 04.2022
  • Scheduled and booked locations for photo shoots, working collaboratively with clients.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Selected and set up appropriate props, backdrops, and lighting.
  • Assisted clients with creative ideas for photography needs.
  • Digitally edited photos to enhance appearance.
  • Offered image proofs to help clients choose best photos from shoot.
  • Create business website and displayed portfolio to show off best work to potential clients and promote skills and value.
  • Edited, toned, captioned, and uploaded photographs for publication.

Cashier

Woolworths Supermarket
08.2012 - 07.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times working in a variety of departments.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Retail Assistant /2IC Manager

Wild Cards & Gifts
01.2003 - 08.2012
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Trained and developed new employees for ease of transition into team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Monitored inventory management and assisted with accurate, cost-effective ordering processes.
  • Generated promotional plans designed to boost store traffic and revenue.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.

Education

High School Diploma -

Townsville State High School
Townsville, QLD
11.1989

Skills

  • Customer Assistance
  • Retail Transactions Processing
  • Strong Communication and Interpersonal Skills
  • Exceeding Customer Expectations
  • Returns and Exchanges
  • Merchandise Receiving and Handling
  • Merchandising Displays and Stock Rotation
  • Building Customer Loyalty and Creating Loyalty Programs

Additional Information

I have worked diligently at implementing strategies to aide in restoring my health after suffering a medical condition similar to chronic fatigue syndrome, that prevented me from continuing my employment in 2014.


As my health has continued to improve, I have assisted family and friends in a variety of tasks including proof-reading, resume building, social media management and personal photography requirements. This led to me offering themed mini-photoshoot opportunities on a seasonal basis such as Easter, and for special events such as birthdays/parties, business openings and intimate weddings.


Assisting others in helping them with their needs in a variety of settings has always been something I have enjoyed. I took great pride in assisting customers in finding exactly what they need, or offering suitable alternatives. Creating fun, eye-catching window displays to suit the changing seasons, creating promotional posters and in-store member programmes were always enjoyable. I loved to surprise customers with their gift purchases beautifully gift wrapped to add that little extra special touch.



Timeline

Photographer / Owner (casual Basis)

Perfectly Imperfect Photography
03.2015 - 04.2022

Cashier

Woolworths Supermarket
08.2012 - 07.2014

Retail Assistant /2IC Manager

Wild Cards & Gifts
01.2003 - 08.2012

High School Diploma -

Townsville State High School
Kylie Cavanough