Kylie Chell

Manage complaints by delegating to the appropriate team, uploading and managing in IAPro, and liaising with Professional Standards Command, PSDO, Investigators, and the Commander. Ensure timeliness is met, and create documentation for serving on officers, LECC, and general correspondence, ensuring compliance with corporate guidelines, policy, and legislation.

Organise and manage meetings for the SMT, PSM, and Powers Panel, including preparing, taking, finalising, and distributing minutes.

Coordinate and execute the Annual Awards Ceremony to celebrate the achievements of both sworn and non-sworn staff.

Maintained CCPAC medals and awards by ensuring service reviews are completed, auditing and accounting for all awards on the system, conducting awards meetings to determine new awards, updating the system, and producing new awards.

Work closely with PSDO, SMT, and various external stakeholders within the Professional Standards Command and other PACs, enabling effective support and enhancing organisational goals and initiatives.

The Declarable Association process is managed by ensuring reminders are sent out and IAPro is updated with new and renewal DAs in a timely manner.

Various executive and administrative tasks are performed, including responding to Statements of Claim, preparing documentation for responses to Local and Federal Ministers, handling Probationary Constable paperwork, conducting integrity checks, and managing gifts and benefits.

I worked closely in the planning of events at external venues, primarily within the Sydney Olympic Park vicinity. We collaborated with external stakeholders to ensure their needs were met, set up events in the system, and managed expressions of interest (EOIs) for user pay opportunities to ensure proper staffing. Additionally, data on completed events was collected to aid in the planning of future events.

Experienced in working in a police station, where I acquired foundational knowledge in station duties, court processes, and general administration. I used various systems, including RMS, COPS, CAD, and Justice Link, to perform tasks such as reporting for bails, handling phone and customer enquiries, preparing court documents, and updating systems. I ensured timeliness and adherence to local and corporate policies and procedures through varied administrative tasks.

I have extensive experience in classroom support, assisting with educational programs and school policies. I've collaborated with colleagues and students with diverse needs, and supported data collection efforts to enhance learning and secure funding for students with disabilities. My technical skills include operating electronic whiteboards, computers, printers, and photocopiers. Additionally, I've provided personal care, including hygiene and feeding assistance, and organised classroom and playground resources. I'm also proficient in using assistive technology to communicate effectively.

I have a strong background in customer assistance, helping with merchandise selection and purchases. I managed cash, cheque, and card transactions efficiently. My merchandising skills include setting up displays to boost sales. I also provided telephone support, offering store and product information. Additionally, I handled printing services, including printing, photocopying, binding, and laminating.

I have extensive experience handling customer transactions, including sales and service transactions. I processed financial transactions via Australia Post systems and conducted identity transactions, such as passport interviews. My skills in product promotion include up-selling, cross-selling, and merchandising. I also accepted and assessed charges for mail items. I provided fast, friendly, and knowledgeable customer service, and built positive rapport with both customers and team members.

I ensured adherence to IBM security policies across Australia and New Zealand, conducting routine checks and suggesting improvements. I presented findings and recommendations to upper management and analysed systems to research risks and prevent breaches. I followed and enforced security and safety procedures, writing reports on thefts, access violations, and unusual occurrences. I assessed fire detectors and alarm systems, assisted in criminal investigations with local and federal agencies, and assessed security risks to develop solutions. I reported safety hazards for remediation and improved policy adherence through employee training presentations.