Kylie Clarke
64 African Reef Blvd, Greenough,WA
Summary
Dedicated Clerical Officer with excellent experience in clerical environment. Flexible, adaptable and team-focused. Excellent time management and problem-solving skills. Comfortable working in environments which require a high level of compliance and privacy awareness.
Overview
13
13
years of professional experience
Work History
Clerical Officer
WACHS
05.2019 - Current
- Management and filing of patient medical records
- Data base entry - WebPAS and Best Practice
- Dispatch and receipt of old medical records from Zirco
- Relieving at regional hospitals
- Visit potential private inpatients to explain the incentive program
- Attending to queries from Finance
- Recording of private hospital contracted patients on Excel
- Updating patient demographics
- Admitting patients on WebPAS
- Collating paperwork and discharging patients on WebPAS
- Solely attending to clerical work for all departments during night shift
- Assisting all departments during Support shifts
- Assisting doctors and nurses in ED and on Ward with all things clerical
- Organising appointments and transport for patients on Best Practice
- Training of new staff
- Maintaining a clean and safe working environment
- Assist switchboard operator during weekend meal breaks
- Assist FOI clerk with redactions
Customer Advisor
NAB
02.2016 - 05.2019
- Responsible for providing customer service and sales at local and regional branches
- Cash handling and management
- Training new team members
- Adherence to company and regulatory policies and procedures
- Security awareness
- Confidentiality
Paver
Clarkes Brickpaving
09.2013 - 02.2016
- Performing physically demanding activities such as paving and landscaping
- Handling and moving materials
- Operating vehicles and equipment
- Organising, planning and prioritising work loads
- Communicating with customers and suppliers
Customer Advisor
National Australia Bank
11.2011 - 09.2013
- Mid West Region (Field Based) —, Responsible for providing customer service and sales, financial risk assessments, and training of new team members
- Strict adherence to company and regulatory policies and procedures, including identification checks
- Required to conduct and attend regular training, including security awareness and confidentiality.
Customer Service Assistant
Lucinda General Store
02.2011 - 07.2011
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
Customer service
Armaguard
05.2010 - 11.2010
- Cash handling, inventory management, visual merchandising
- Deliver prompt service to prioritise customer needs
Education
High School Diploma -
Geraldton Senior High School
Geraldton, WA - Year 121981
Skills
- Knowledge of WebPAS, Best Practice, Excel, Microsoft Office and Zircodata
- Excellent communication skills and able to work well in a team environment
- Strong background in customer service and confidentiality
- Well organised and able to work in a fast-paced environment
- Exceptional time management skills
- Passionate about ensuring the job is done correctly
- Ability to multi-task
Additional Information
- AWARDS , NAB ‘Customer Service Excellence’ Award 2007.
Timeline
Clerical Officer
WACHS
05.2019 - Current
Customer Advisor
NAB
02.2016 - 05.2019
Paver
Clarkes Brickpaving
09.2013 - 02.2016
Customer Advisor
National Australia Bank
11.2011 - 09.2013
Customer Service Assistant
Lucinda General Store
02.2011 - 07.2011
Customer service
Armaguard
05.2010 - 11.2010
High School Diploma -
Geraldton Senior High School
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