Kylie Davis
Hampton Park,VIC
Summary
Compassionate Certified Nursing Assistant with a strong commitment to meeting patients' medical and personal needs. Proven ability to deliver high-quality care to diverse populations while ensuring patient safety and satisfaction. Recognized for exceptional bedside manner, effective communication skills, and proficiency in charting. Eager to support organizational goals and enhance customer satisfaction through dedicated service.
Overview
36
36
years of professional experience
Work History
Automotive Service Advisor Toyota Certified
Frankston Toyota
Frankston, Victoria
10.2022 - Current
- Assisted customers with service inquiries and repair recommendations.
- Scheduled appointments and managed service calendar efficiently.
- Communicated service options and pricing to customers clearly.
- Coordinated with technicians for timely vehicle repairs.
- Maintained accurate customer records in dealership management system.
- Educated customers on best practices for vehicle maintenance and care.
- Handled warranty claims and processed documentation swiftly.
- Resolved customer complaints promptly while adhering to company policies.
Patient Care Attendant
Mercy Aged Care
Lynbrook, Victoria
01.2017 - 09.2022
- Assisted residents with daily activities, enhancing personal care and independence.
- Monitored residents' health status, reporting significant changes to nursing staff.
- Maintained cleanliness and organization of living areas to ensure resident safety.
- Provided companionship and emotional support, improving overall resident well-being.
- Documented care activities in electronic health records for accurate tracking.
- Administered medications under nurse supervision, ensuring adherence to care plans.
- Participated in continuing education programs to enhance caregiving skills.
- Recorded vital signs accurately, supporting timely medical assessments.
Service Advisor
Various Dealerships Both Ford, Nissan and Toyota
Brighton, Victoria
09.2014 - 02.2016
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Explained service recommendations and repairs to customers clearly and professionally.
- Collaborated with technicians to ensure timely completion of service tasks.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Motor Mechanic
RACV
Noble Park, Victoria
01.1990 - 12.2004
- Conducted thorough vehicle inspections to identify mechanical issues.
- Performed routine maintenance tasks, including oil changes and fluid checks.
- Collaborated with team members to optimize workflow and enhance service delivery.
- Utilized diagnostic tools for troubleshooting engine and electrical problems.
- Maintained accurate records of repairs and services in the system.
- Repaired or replaced faulty components, ensuring restoration of vehicle performance.
- Followed safety protocols while working in the workshop environment.
- Assisted customers by explaining repair processes and recommending services.
Education
Individual Support For Ageing & Disability Cert 4
Chisholm Institute
Melbourne, VIC12-2020
Individual Support For Ageing & Disability Cert 3
Chisholm Institute
Melbourne, VIC01-2016
Certificate 3 Automotive - Automotive Apprenticeship
Chisholm Institute
Melbourne, VIC01-1994
Skills
- Customer relationship management
- Service scheduling and advising
- Warranty processing and claims
- Repair recommendations and inspections
- Vehicle maintenance training and education
- Parts procurement and ordering
- Vehicle inspection and assessment
- Inventory management and organization
- Time management and prioritization
- Conflict resolution and problem solving
- Team collaboration and support
- Attention to detail in documentation
- Preventative maintenance coordination
- Labor estimation and cost quoting
- Follow-up skills for customer satisfaction
- Complaint handling and resolution strategies
- Records management and oversight
- Customer service excellence and retention
- Repairs scheduling and workflow management
- Technical support with diagnostic tools
- Sales expertise in customer consulting
- Maintenance reporting and progress tracking
- Team player mentality
- Goal-oriented mindset
- Point-of-sale system
- Product training
- Clerical support
- Call center operations
- Staff education and training
- Account management
- Records oversight
- Preventive maintenance coordination
- Patient care
- Medication administration
- Vital signs monitoring
- Personal care
- Attention to detail
- Compassionate care
- Patient observation
- First aid and CPR
- Effective communication
- Assisting with mobility
- Client transportation
- Patient-centered standards
- Professionalism and ethics
- Personal hygiene assistance
- Vital signs
- Caregiver relations
- Mobility assistance
- Heartsaver CPR AED
- Empathy and understanding
- Symptom documentation
- Patient-focused care
- Infection control
- Resident care partner (RCP)
- Dementia and Alzheimer's care
- Satori alternative to managing aggression
- Decision-making
- Monitor vitals
- Blood pressure measurement
- Patient hygiene management
- Blood sugar monitoring
- Emotional and social support
- Multitasking
- Catheter monitoring
- Monitoring fluids
- Self motivation
- Catheter care
- Electronic recordkeeping
Timeline
Automotive Service Advisor Toyota Certified
Frankston Toyota
10.2022 - Current
Patient Care Attendant
Mercy Aged Care
01.2017 - 09.2022
Service Advisor
Various Dealerships Both Ford, Nissan and Toyota
09.2014 - 02.2016
Motor Mechanic
RACV
01.1990 - 12.2004
Individual Support For Ageing & Disability Cert 4
Chisholm Institute
Individual Support For Ageing & Disability Cert 3
Chisholm Institute
Certificate 3 Automotive - Automotive Apprenticeship
Chisholm Institute
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