Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Kylie Dean

Gillieston Heights,Nsw

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Fresh ManagerCustomer Service RepresentativeCustomer Service Assistant

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteHybrid
Location: Gillieston Heights, Nsw, AUNewcastle, NSW
Open to relocation: Yes

Salary Range

80000/yr - 200001010000/yr

Summary

Professional with strong background in fresh food management, skilled in inventory control, vendor relations, and quality assurance. Known for fostering team collaboration and ensuring operational excellence while adapting to changing demands. Expertise in managing perishables, implementing hygiene standards, and optimizing supply chain processes. Highly reliable, goal-driven, and ready to make significant impact in maintaining and elevating product standards.

Knowledgeable Fresh Manager with proven history of overseeing efficient operations and ensuring high-quality produce. Successfully managed inventory systems and improved supply chain processes. Demonstrated leadership and problem-solving skills in dynamic environments.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

1
1
Certification
37
37
years of professional experience

Work History

Fresh Manager

IGA Merewether
Merewether
01.2017 - 04.2020
  • In 2017 I was given the opportunity to become the fresh manager at IGA Merewether with the Singh group and then proceeded to become the Store manager at their IGA Cameron park store and would later return to Merewether to become the store manager.
  • Supervised staff scheduling to maintain efficient workforce coverage and service quality.
  • Implemented inventory management practices to reduce waste and improve stock availability.
  • Maintained compliance with health and safety regulations through regular audits and staff training sessions.
  • Analyzed sales data to identify trends and inform restocking decisions for high-demand products.
  • Resolved customer inquiries efficiently, enhancing overall shopping experience and loyalty.
  • Implemented innovative merchandising techniques, resulting in increased sales of fresh produce and perishable items.
  • Coordinated regular department meetings to share best practices and address any operational challenges.
  • Oversaw the implementation of new technology systems aimed at improving inventory tracking and reducing shrinkage rates within the department.
  • Increased overall customer satisfaction by implementing new strategies for fresh product display and inventory management.
  • Provided exemplary customer service by addressing concerns promptly and maintaining open lines of communication between staff and patrons.
  • Collaborated with other store managers to develop creative promotional campaigns for seasonal items or special events.
  • Developed strong relationships with vendors, negotiating favorable pricing and delivery schedules to maintain well-stocked shelves.
  • Maintained compliance with health code standards.
  • Determined and implemented appropriate productivity, quality and service goals.
  • Purchased new inventory according to expected regular and holiday demand.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Store Manager

IGA Hailton
Hailton
02.2011 - 02.2017
  • In February 2011 I was given the opportunity to return to work at IGA Hailton and being a small family owned business was given the opportunity to do a bit of everything In store.

Service Assistant/Checkout Operator

Cannons Food Barn Wagga
Wagga
01.1989 - 12.1989
  • I have worked In the supermarket retail world since I was 14yrs of age starting at Cannons Food Barn Wagga in 1989. We moved to Raymond Terrace where I started work at Shoeys/Bilo and continued with them for the next 20 years. In that time I was a service assistant/checkout operator also point of sale coordinator, duty manager, baker manager, deli manager, grocery manager. I have been involved in stock ordering, shop refits and introductions of new concepts and products.

Store Manager

Iga Hamilton
Hamilton, NSW
10.2024 - Current
  • Supervised daily store operations to ensure efficient workflow and high customer satisfaction.
  • Implemented inventory control measures to minimize stock discrepancies and enhance product availability.
  • Trained and mentored staff on best practices for customer service and sales techniques.
  • Conducted performance evaluations to identify training needs and promote employee development.
  • Developed promotional displays to drive sales and improve product visibility within the store.
  • Analyzed sales data to inform purchasing decisions and optimize product assortment strategies.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Education

High School Diploma -

Irrawang High
Raymond Terrace

Skills

Promotional strategies

Employee engagement

Food safety

Financial reports

Stock rotation

Invoice processing

Staff training

Merchandising strategies

Inventory management

Food safety standards

Waste reduction

Pricing strategy

Monthly inventory

Merchandising skills

Seasonal displays

Coordinating schedules

Department operations

Menu planning

Sales analysis

Product evaluation

Promotional planning

Product purchasing

Shrinkage prevention

Hiring strategies

Effective merchandising

Sales and profits

Hygiene standards

Positive attitude

Teamwork

Teamwork and collaboration

Customer service

Problem-solving

Time management

Attention to detail

Problem-solving abilities

Multitasking

Multitasking Abilities

Reliability

Organizational skills

Team collaboration

Active listening

Effective communication

Adaptability and flexibility

Verbal and written communication

Decision-making

Problem resolution

Relationship building

Customer relations

Team building

Professional and courteous

Task prioritization

Self motivation

Managing operations and efficiency

Customer relationship management

Analytical thinking

Conflict resolution

Hiring and training

Employee training

Recruitment and hiring

Training and development

Operations management

Goal setting

Professionalism

Good judgment

Staff management

Task delegation

Quality control

Documentation and reporting

Negotiation and conflict resolution

Preventive Maintenance

Time management abilities

Continuous improvement

Adaptability

Project management

Crisis management

Employee development

Certification

RSA liquor licensee training

Timeline

Store Manager

Iga Hamilton
10.2024 - Current

Fresh Manager

IGA Merewether
01.2017 - 04.2020

Store Manager

IGA Hailton
02.2011 - 02.2017

Service Assistant/Checkout Operator

Cannons Food Barn Wagga
01.1989 - 12.1989

High School Diploma -

Irrawang High
Kylie Dean