Kylie Delaney
Corinda,QLD
Summary
Dedicated Customer Service and administration professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
35
35
years of professional experience
Work History
Senior Admin officer
Rogers cold stores
Sherwood , Queensland
10.2012 - Current
- Accounts receivable
- Accounts Payable, entering supplier/creditor invoices and creating payment files
- General admin duties, filing, scanning
- Credits & adjustments
- Customer service face to face, phone, and email
- Quoting
- Set up of new customer accounts Debtors & Creditors
- Process customer inwards and outwards stock
- Invoicing & weekly sales reporting
- Arranging transport metro & interstate
- CHEP & Loscam pallet transfers
- Daily Banking
- Ordering office supplies
- Arranging repairs and maintenance of the office & warehouse
- Liaising with freight forwarders and transport for inwards and outwards containers
- Arranging casual staff for container unpacks
- Managing freight bookings and time slots
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Customer service officer
MDI Australia
Richlands, Queensland
02.2009 - 09.2012
- Accounts Receivable
- Process customer orders
- Process Credits and Adjustments
- Support sales team in NSW
- Customer service – phones & email
- Trade fair set up
- Selling at the trade fairs
- Process and Manage backorders
- Invoicing
- Picking orders
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Assisted call-in customers with questions and orders.
Customer Service Officer
Render Systems, Service Centre CSO
Carbrook, Australia
01.2007 - 01.2009
- Processing customer orders and cash sales
- Logistical liaisons with transport companies and stores/customers
- Arranging transport for customer orders and sending them out in a timely manor
- Arranging Queensland wide and interstate deliveries
- Taking customer orders via phone and face to face
- Banking
- Supply customers with advice on products
- Dispatching of customer orders
- Taking stock orders for service centers
- Processing orders for service centers and arranging transport
- Purchase orders for manufacturing plant and service centers
- Processing Goods In for service centers and manufacturing plant
- Entering stocktake data
- Some export experience.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Business Manager
Spotless Services
Brisbane Airport, Queensland
01.1999 - 01.2007
- In this position I was promoted from casual food and beverage attendant to supervisor, assistant outlet manager and then business manager
- Budgeting and reforcasting
- Knowledge of P and L’s, cost of goods, customer spend rates and strike rates
- Selecting of new product ranges and costing
- Rostering of staff, labor management, timesheets, and payroll
- Invoicing, receipting of invoices and purchase summary
- Stocktake, end of month, data entry and updating stock sheets
- Stock control, ordering, quality control and problem supplier reports
- Balancing of tills and banking of takings
- Inputting relevant data into point-of-sale system
- Recruiting, interviewing, reference checking and site inductions
- Knowledge of Microsoft excel and basic formulas
- Knowledge of Microsoft word
- Price increasing
- Functions
- Liaising with suppliers and client
- Food safety audits, safety observations and workplace inspections
- General Filing
- Staff reviews
- Internal and external stock transfers
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Food and Beverage Supervisor
CA 1 Services, Airport
Townsville, Queensland
01.1996 - 01.1999
- Customer service
- Till balancing
- Espresso machine operation
- Eftpos machine use and obtaining summaries
- Cash handling and till operation
- Stock take, ordering of stock and stock control
- Purchase summaries and invoicing
- Use of general office and outlet equipment
- Site inductions
- Internal and external transfers
- Purchase orders
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored food preparation, production and plating for quality control.
- Cut spending through effective inventory management and supply sourcing.
- Created new recipes, outlined steps and training staff on correct preparation.
Food and Beverage attendant
B&R naturally fresh salads
Mackay, Queensland
01.1993 - 01.1995
- Mon – Fri days only
- Customer service
- Operation of tills
- Maintaining and cleaning of machinery
- Stocktaking and ordering
- General cleaning
- General cooking
- Opening and closing procedures
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Limited portion sizes and used garnishes to control food costs.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
checkout operator
Woolworths
Mackay, Queensland
01.1993 - 01.1995
- Customer service
- Checkout operation
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
News agency and store attendant
News Agency and general store
Finch Hatton
01.1990 - 01.1995
- Customer service
- Operation of tills
- Pioneer permanent building society transactions
- Ordering and sales returns
- General cleaning
- General cooking
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Performed inventory control, such as counting and stocking merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School -
Mirani State High School
Mirani, QLDBeauty Certificate 3 -
Tamblyn Academy of Beauty
Brisbane, QLDNo Degree - Bar Tending
TAFE Queensland - Mackay
Mackay, QLDSkills
- Microsoft Office
- Inventory Management
- Attention to Detail
- Time Management
- Accounts Receivable
- Accounts Payable
- Multi-Line Telephone Systems
- Office Equipment Operation
- Customer Service
- Multitasking and Prioritization
- Data Entry and Maintenance
- Order and Refund Processing
Reference’s
Melanie Russell (Sales coordinator MDI Australia) 0406 046 196
Ruth Lawson (National customer service manager River sands) 0401 989 941
Darren Riley (Render systems manufacturing manager) 0415 067 651
David Sawers (Operations manager Spotless services) 0401 875 712
Rory McDowall (Operations manager Spotless services) 0403 253 137
Timeline
Senior Admin officer
Rogers cold stores
10.2012 - Current
Customer service officer
MDI Australia
02.2009 - 09.2012
Customer Service Officer
Render Systems, Service Centre CSO
01.2007 - 01.2009
Business Manager
Spotless Services
01.1999 - 01.2007
Food and Beverage Supervisor
CA 1 Services, Airport
01.1996 - 01.1999
Food and Beverage attendant
B&R naturally fresh salads
01.1993 - 01.1995
checkout operator
Woolworths
01.1993 - 01.1995
News agency and store attendant
News Agency and general store
01.1990 - 01.1995
High School -
Mirani State High School
Beauty Certificate 3 -
Tamblyn Academy of Beauty
No Degree - Bar Tending
TAFE Queensland - Mackay