Summary
Overview
Work History
Education
Skills
History
Additional Information
Timeline
Generic

Kylie Dhillon

Mango Hill,QLD

Summary

Driven and accomplished travel professional with a 30+ year career in the industry. My career has taken me far and wide, working in the UK for 5 years in various travel consultant positions, including American Express After Hours Call Centre and arranging flights for the Johny Walker golf classic when I worked in the United Distillers/Guinness implant. In recent years, I have invested time on my family, and on being a Mum but I'm ready and eager to reenter the industry that I love - travel!

With a teachable mindset, , I'm excited to expand my skill set while leveraging my current strengths which includes my unwavering dedication to a high level of customer service with a friendly and approachable attitude.

Overview

19
19
years of professional experience

Work History

Community Aged Care Worker

Carinity
10.2014 - 08.2016
  • Assisted clients with daily living activities, promoting independence and overall wellbeing.
  • Provided compassionate companionship to clients, fostering a strong sense of community and belonging.
  • Organized transportation services for clients when necessary, coordinating medical appointments or facilitating attendance at local events.
  • Provided emotional support and companionship during times of hardship or grief; ensuring clients felt valued and cared for.
  • Coordinated meal planning and preparation for clients based on individual dietary requirements and preferences.

Call Centre Travel Consultant

Bestjet
11.2013 - 12.2014
  • Collected, handled and documented payments for travel services and associated feels.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Handled sensitive information with professionalism and discretion.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.

Travel Consultant

MTA TRAVEL
06.2009 - 01.2013

Worked effectively from a home-based office

  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Organized trips for individual, family and business travelers.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Collected, handled and documented payments for travel services and associated feels.
  • Handled sensitive information with professionalism and discretion.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
  • Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.

Travel Consultant

Spence & Turner Travel Associates
04.2005 - 06.2009
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Created unique and exciting itineraries for couples and families
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
  • Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
  • Collaborated with team members to optimize travel recommendations and share industry knowledge.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.

Travel Consultant

Travel About
07.1997 - 04.2005
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Organized trips for individual, family and business travellers.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Handled sensitive information with professionalism and discretion.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
  • Collaborated with team members to optimize travel recommendations and share industry knowledge.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Collected, handled and documented payments for travel services.
  • Enhanced customer satisfaction by tailoring interesting travel packages to my my clients individual and needs.
  • Built strong relationships with clients through exceptional communication and personalized service.

Education

Cert III Workplace Skills

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Skills

  • Dedicated to providing quality customer service at all times
  • Meticulous attention to detail
  • Exhibit a strong work ethic and proven reliability
  • Quickly learns and acquires new skills
  • Proficient in booking and planning for customers
  • Thrives in high pressure situations, ensuring positive outcomes
  • Communicates effectively at all levels, bother verbally and written
  • Empathetic nature focused on achieving results for people
  • Self-motivated with the ability to work under limited instruction and demonstration initiative
  • Maintains professionalism and a positive attitude in the workplace
  • Remains calm and patient in challenging situations, employing strong problem-solving skills

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History

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Travelled to

Additional Information

mother

work part time

Timeline

Community Aged Care Worker

Carinity
10.2014 - 08.2016

Call Centre Travel Consultant

Bestjet
11.2013 - 12.2014

Travel Consultant

MTA TRAVEL
06.2009 - 01.2013

Travel Consultant

Spence & Turner Travel Associates
04.2005 - 06.2009

Travel Consultant

Travel About
07.1997 - 04.2005

Cert III Workplace Skills

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Kylie Dhillon