Kylie Drew

• Greeted customers upon entering the store and provided assistance.
• Handled customer complaints in a professional manner.
• Helped customers by answering questions and locating merchandise.
• Assisted customers with finding the right product for their needs.
• Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
• Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
• Completed transactions in an efficient manner while providing excellent customer service.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Demonstrated knowledge of store products and services.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Created price tags and merchandise signs for new items.
• Training new staff

• Trained and supervised customer service staff on policies, procedures, and best practices.
• Provided customer service and assistance to customers in resolving issues and concerns.
• Managed day-to-day operations of the Customer Service department.
• Resolved escalated complaints from customers in a timely manner.
• Assisted in the development of new processes to improve customer service efficiency.
• Participated in weekly meetings with senior management for status updates.
• Interfaced with vendors regarding product availability or delivery issues.
• Conducted regular performance reviews with team members to ensure quality standards are met.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Evaluated employee job performance and motivated staff to improve productivity.
• Rosters for all staff
• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
• Tracked inventory levels of stock and entering stock orders,supplies necessary for completing balancing jobs.
• Maintained detailed records of all balancing activities, including results, measurements, and adjustments made.
• Inspected parts for defects or irregularities prior to balancing operations.
• Daily uber eats entering & Balancing
• Daily Balancing registers, change orders and banking

I LEFT THIS POSITION AS I WAS WORKING 60HRS A WEEK AND NOT GETTING PAID FOR IT.

• Assisted with training new staff and cross-training existing staff.
• Assisted management with inventory control and stock ordering.
• Attended to customer service issues.
• Interviewed, trained and supervised customer service staff.
• Completed day-to-day duties accurately and efficiently.
• Responsible Service of Alcohol
• Taking function bookings & Setup functions
• Balancing Registers & change orders

I LEFT THIS POSITION AS THE VENUE WAS CLOSING DOWN

I AM CURRENTLY IN THS POSITION. I LEFT IN 2021 AS I HAD SEPERATED FROM MY HUSBAND AND AT THE TIME I NEEDED TO WORK LESS HOURS AND SWIMART WAS UNABLE TO ASSIST- THEN IN 2023 THEY ASKED IF I WOULD LIKE TO RETURN AS A POSITION COME VACANT.

• CUSTOMER SERVICE
• RESPONSIBLE SERVICE ALCOHOL
• RESPONSIBLE SERVICE GAMBLING
• KITCHEN ASSISTANT
• WAITING TABLE
• STOCK TAKE
• RESTOCKING
• COFFEE MAKING
• RUNNING POKER
• SOCIAL CLUBS
• TRAINING
• ROSTERS

• Encouraged positive behaviors through positive reinforcement techniques such as verbal praise, rewards systems or redirection when needed.
• Reported any incidents or injuries to parents and guardians immediately upon occurrence.
• Maintained a clean and organized environment for children to learn and play safely.
• Provided guidance on proper nutrition including meal planning, preparation and serving of meals according to dietary guidelines.
• Recorded observations of children's behavior for use in parent conferences or reports.
• Developed weekly lesson plans that encouraged creativity while meeting educational standards.
• Established positive relationships with families by communicating regularly about their child's development.
• Created an atmosphere conducive to learning through creative teaching methods such as music or art projects.

• Greeted customers and provided friendly customer service.
• Operated cash registers to process payments for goods and services.
• Collected credit card and cash payments to complete transactions for customer orders.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Assisted co-workers with tasks as needed to ensure smooth operations of the store.
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
• Balanced cash drawers at the end of each shift.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Assisted customers with locating merchandise within the store.
• Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.