Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Transferrableskills
References
Timeline
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KYLIE FELLINGHAM

Sydney,NSW

Summary

Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence

Overview

13
13
years of professional experience
1
1
Certification

Work History

Recruitment Consultant

The Innovative Group
02.2022 - Current
  • Duties include:
  • Built strong relationships with clients through regular communication and understanding their unique needs
  • Advertising vacancies
  • Screening applicants
  • Improved client satisfaction by consistently providing high-quality candidates for various positions
  • Conducting interviews
  • Reference checks
  • Reverse marketing
  • Providing support pre- and post-employment to employees and clients
  • Ensuring employment is sustainable and suitable for clients
  • Working with KPI’s
  • Acquiring new clients
  • Using and maintaining of data bases to match employees to client’s vacancies
  • Preparing resumes and correspondence to forward to clients regarding suitable applicants
  • Enhanced the company's reputation by ensuring a positive candidate experience throughout the entire recruitment process

Commercial Administrator

John Holland Pty Ltd
05.2021 - 02.2022
  • Duties include: Assist with project costing and finance administration, including managing job codes
  • Liaising with the finance team
  • Supporting project managers with invoicing, payment applications, progress reports, client queries
  • Provide adequate administration support to the project team
  • Ensure efficient operation of the office on a day-to-day basis
  • Liaise with suppliers and building management and respond to general related enquiries
  • Maintenance of office equipment and stocking of stationary, printer supplies and kitchen consumables; incoming and outgoing mail; filing etc
  • Processing orders, goods received notes, plant on/off hire, accounts, and general vendor information
  • Data Entry into docket registers.

Operations Manager

Hydra-Wash Pty Ltd
04.2019 - 04.2021
  • Duties include: Job scheduling/Logistics Management for 30 + employees for a seven day/24-hour roster
  • WHS Management – SWMS & MSDS
  • Managed all onsite incidents / accidents and injuries
  • Liaised with Icare to ensure all workers compensation claims were managed correctly
  • Compiling Tenders
  • Monitor weekly, fortnightly, monthly & bimonthly jobs, contact customers where needed and schedule in
  • Customer Service
  • Supervising of maintaining Vehicle records
  • Keeping compliance information up to date for contracts
  • Organising Employee Inductions
  • HR – Posting job advertisements, conducting interviews, hiring new staff, company inductions
  • Liaising with recruitment agency in relation to on-hire staff
  • Approve casual on-hire timesheets for payment
  • Telephone and email Bookings
  • Confirming jobs/compiling paperwork for jobs
  • Ensuring Employees are set with correct equipment and information - Organize daily time sheets/Deputy for operators with relevant paperwork, to be left in their trays each afternoon for next day
  • Handle customer enquiries
  • Respond to emails throughout the day and address
  • Quoting new jobs when required
  • Assist with telemarketing and marketing
  • Office filing
  • Enter customer details & scan in any relevant information in maximizer and file/shred paperwork
  • Lock office and set alarm when last to leave
  • Supervise Office Assistant/Support staff
  • Liaise with workshop manager to ensure smooth scheduling of vehicles.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Operations Coordinator

Hydra-Wash Pty Ltd
07.2016 - 04.2019

Duties include:

Job scheduling/Logistics Management for 30 + employees for a seven day/24-hour roster

Customer Service

Supervising of maintaining Vehicle records

Organising Employee Inductions

Approve casual on-hire timesheets for payment

Telephone and email Bookings

Confirming jobs/compiling paperwork for jobs

Ensuring Employees are set with correct equipment and information - Organize daily time sheets/Deputy for operators with relevant paperwork, to be left in their trays each afternoon for next day

Handle customer enquiries

Respond to emails throughout the day and address.

Quoting new jobs when required

Office filing

Enter customer details & scan in any relevant information in maximizer and file/shred paperwork.

Casual Receptionist

Dr Tsang’s Family Practice – Greenacre
04.2016 - 10.2017
  • Duties Include: Politely greeting and checking in patients
  • Answering phone calls and dealing with face to face enquiries
  • Billing Patients
  • Opening and distributing mail, emails and faxes to appropriate doctors
  • Accurately collecting information and personal details about patients
  • Maintaining a high sense of patient confidentiality at all times
  • Writing letters on behalf of doctors and surgery to patients and specialists
  • Making sure the appointment schedule runs smoothly at all times
  • Conflict resolution.

Administration Assistant

Aspect Development & Survey - Kingsgrove NSW
02.2011 - 06.2016
  • Duties Include: Accurate entry of orders in a timely manner to ensure deadlines are met
  • Creation and maintenance of job files
  • Undertaking property searches
  • Survey Searches
  • Collecting and collating additional information for surveyors
  • Answering main switch calls
  • Attending to customer enquires via phone and email
  • Liaising with clients and surveyors to assist with resolution of non-technical issues
  • Emailing clients in a clear and concise manner to obtain relevant information.

Education

High School Certificate -

Menai High School
Sydney, NSW
11.1996

Certificate IV in Business Administration -

Vocational Training Institute
Sydney, NSW
03.2015

Skills

  • Client Relations
  • Applicant interviewing
  • Contract Negotiation
  • Client management
  • Candidate Sourcing
  • Performance Tracking
  • Recruitment and hiring
  • Relationship Building
  • Employee Relations
  • New Hire Orientation

Accomplishments

  • Awarded a bonus in recognition of managing the addition of more than 5 new staff members from other company office locations across Australia
  • Promoted to Operations Manager after 2 years with the company
  • Repeatedly received recognition from superiors for excellence in service
  • Grew customer base by 300% in less than 12 months, resulting in additional wages revenue through position appointments
  • Successfully placed companies first international appointment
  • Implemented new scheduling system resulting in better job allocations and work efficiencies



Certification

  • Current RSA Competency Card
  • Current Responsible Conduct of Gaming Card
  • White Card

Transferrableskills

  • Cert IV Business Administration
  • White Card
  • Current RSA Competency Card
  • Current Responsible Conduct of Gaming Card
  • Cert II In Animal Studies
  • Excellent Customer Service Skills
  • Computer Skills – Outlook, Word, MYOB
  • Communication Skills
  • Time Management
  • Hardworking
  • Trustworthy
  • Honest
  • Reliable
  • Excellent conflict resolution skills

References

References available upon request

Timeline

Recruitment Consultant

The Innovative Group
02.2022 - Current

Commercial Administrator

John Holland Pty Ltd
05.2021 - 02.2022

Operations Manager

Hydra-Wash Pty Ltd
04.2019 - 04.2021

Operations Coordinator

Hydra-Wash Pty Ltd
07.2016 - 04.2019

Casual Receptionist

Dr Tsang’s Family Practice – Greenacre
04.2016 - 10.2017

Administration Assistant

Aspect Development & Survey - Kingsgrove NSW
02.2011 - 06.2016

High School Certificate -

Menai High School

Certificate IV in Business Administration -

Vocational Training Institute
KYLIE FELLINGHAM