Kylie Galende

• Managing office inventory and placing new supply orders as required
• Using judgment and initiative when handling confidential matters and requests
• Prepared agendas for team meetings along with taking minutes during sessions and providing post meeting documentation to all attendees
• Providing administrative support to management team including preparing reports and presentations
• Monitoring payments due from clients and promptly contacting clients with past due payments
• Reviewing files and records to obtain information and respond to requests from clients and employees
• Planning and delivering training sessions to improve employee effectiveness and address areas requiring improvement
• Maintaining the filing system for records, correspondence and other documentation
• Completing weekly payroll process and maintaining proper documentation of employee information
• Managing, scheduling and coordinating office functions and activities for employees
• Ensuring compliance with applicable laws regarding employment practices/payroll/work health and safety
• Reviewed completed work to verify consistency, quality and conformance
• Entering and tracking monthly invoices with in-house accounting software to ensure accuracy of accounts receivable and payable information
• Supervising staff members, organizing schedules and delegating tasks
• Managing the office budget to handle inventory, postage and vendor services
• Conducted research projects relating to new product development or marketing initiatives
• Resolving customer inquiries in a timely manner whilst maintaining positive relationships with clients
• Answering incoming phone calls, responded to emails, routed mail and coordinated courier services
• Assisting with the preparation of budgets, forecasts and financial statements
• Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts
• Analyzed data from various sources to identify trends and make recommendations for improvement
• Training and mentoring administrative staff members in company policies, daily task execution and industry best practices
• Managing front desk operations including greeting visitors, answering questions or directing them to appropriate personnel
• Implementing and maintaining company protocols to facilitate smooth daily activities
• Completed day-to-day duties accurately and efficiently, ensuring a smooth daily handover

• Inspecting workplace environments, equipment or practices to verify compliance with safety standards and government regulations
• Completing technical reports, data entry and queries into various safety and health databases
• Participating in emergency response drills as part of the organization's preparedness plan
• Educating staff on fire prevention and protection strategies and emergency evacuation plans
• Monitoring the implementation of health and safety standards in the workplace
• Conducted safety training or education programs to demonstrate use of safety equipment
• Assisted in developing an emergency action plan in case of an unexpected event
• Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk
• Ensuring that all workers are aware of their responsibilities for health and safety at work
• Providing guidance on hazardous materials handling, storage, disposal, personal protective equipment
• Developed and implemented health and safety policies, procedures, and programs to ensure compliance with applicable regulations
• Analyzed incident data to identify trends in injuries, illnesses and accidents
• Recommended methods to reduce ongoing hazards with improved methods, processes and materials
• Reviewed existing safety protocols for accuracy and continued effectiveness
• Ordered a suspension of activities posing threats to workers' health or safety
• Developed and created materials for new employee health and safety orientation and induction
• Conducting safety inspections of work areas to identify and eliminate potential hazards
• Prepared hazard reports documenting incidents, findings and corrective actions taken
• Collaborated with contractors on projects involving occupational health and safety risks
• Advised managers on developing effective methods for preventing workplace injuries
• Responded quickly to any reported health and safety concerns in the workplace
• Investigated accidents, injuries, or illnesses to determine causes and implemented preventive measures
• Maintaining up to date knowledge through continuing education and advanced training

Same duties as listed under "Head Nurse" title.

• Good understanding of Vision software
• Reviewed medical records and notes to discern nature of visit and tests or procedures needed
• Scheduled appointments for examinations and follow-up visits with veterinarians
• Maintained a clean and organized work environment, including kennels, exam rooms and treatment areas
• Asked probing questions to understand concerns, answer questions and give guidance
• Dispensed medication as directed by the veterinarian
• Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization
• Conducted laboratory tests and collected specimens for analysis
• Delivered excellent service to pet owners to drive repeat business
• Restocked supplies used in daily operations of the clinic and hospital
• Completed day-to-day duties accurately and efficiently
• Provided excellent service and attention to customers when face-to-face or through phone conversations

• Satisfactory understanding of Vetlink software
• Answering multiple line phone system and responding to questions regarding pricing and services
• Scheduling appointments and providing information to clients regarding services offered
• Completing day-to-day duties accurately and efficiently
• Greeting clients and their pets upon arrival at the clinic and checking them into the system
• Regularly straightening up the waiting and consult rooms to maintain a neat, hygienic and organized space
• Collecting and processing account payments and maintaining accurate patient files
• Gathering history and symptoms to determine scope of medical complaints via phone call
• Assessing patients' health condition and determining the level of care needed on arrival
• Providing emotional support during difficult times whilst maintaining a professional and caring demeanor at all times
• Responding quickly to unexpected emergency situations on presentation to the hospital

• Reception duties, suture removal and nail clipping
• Comprehensive patient assessment and history taking
• Effective record keeping, updating histories, attaching Vetpath documents
• Polite and understanding phone manner
• Attending to difficult clients in a sincere and understanding manner
• Assisting with euthanasia & organising after-care
• Assisting in taking x-rays and restraining for ultrasounds, wound care and bandaging
• Assembling surgical packs and sterilisation
• Anaesthetic monitoring, preparing for surgery and setting up IV fluids, intravenous catheterisation and taking blood samples, preforming pre-anaesthetic + comprehensive blood screens
• Performing routine dental scale and polish
• Daily care of hospitalised patients
• Assisting with skin scrapings, pathology, cytology and blood samples
• Efficient stock management and ordering
• Updating stock pricing on the computer system
• Cleaning and domestic duties
• Excellent understanding of Rx Works
• Effective communication skills between client and nurse interactions
• Sole charge duties and team building/leading
• After hours and emergency surgery
• Sound triage skills on the phone and in person
• Teaching and mentoring specific skills to our Veterinary Nurse trainees
• Staff management, creating monthly rosters according to staffing requirements
• Mentoring and teaching nursing skills to work experience students and new graduate Veterinary Nurses
• Creating and implementing clinic protocols and procedures (OHS, Infection Control, Emergency)
• Delegating clinical tasks and daily scheduling to ensure the day runs smoothly
• Excellent restraint techniques, utilizing non-aggressive animal management to restrain animals during examinations or vaccinations
• Ensured a safe working environment by adhering to WHS standards and maintaining sterile equipment
• Collaborated with other members of the veterinary team to provide quality patient care
• Monitored the health of hospitalized patients and administered medications as prescribed by veterinarians
• Delivered excellent service to pet owners to drive repeat business
• Attended conferences or seminars related to veterinary medicine topics or industry trends
• Followed precise feeding instructions and schedules for animals under care
• Reviewed pet records from daily visits and appointments, entering important data into the practice softwear system
• Offered medical advice and support to families to assist geriatric and terminally ill pets
• Coordinated with outside laboratories for analysis of specimens submitted for testing purposes
• Performed routine laboratory procedures for hematology, urinalysis and serology
• Provided nursing care for post-operative patients, including wound cleaning and bandaging, administering fluids and medications, monitoring vital signs, and assisting with rehabilitation exercise
• Assisted training new staff in the proper techniques used during patient examination and treatment procedures
• Listened to clients' questions and concerns regarding their pets and delivered answers and/or advice in a timely manner
• Cared for animals in post-operative recovery by closely monitoring vital signs and recovery progress
• Managed inventory of pharmaceuticals, supplies, and equipment; ordered new items as needed
• Conducted initial exams on pets, took vital signs and collected samples for laboratory testing
• Assisted veterinarians in performing routine medical procedures such as vaccinations, dental cleanings, spays and neuters, x-rays and laboratory tests
• Reviewed previous medical records and notes to discern nature of visit and tests or procedures needed
• Educated clients regarding proper animal nutrition and preventive healthcare measures to ensure optimal pet health
• Maintained a clean and tidy hospital through daily sanitation practices and adherence to safety guidelines
• Participated in continuing education programs to stay current on best practices in veterinary medicine
• Scheduled appointments for incoming patients and triaged walk-in emergencies accordingly
• Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization
• Developed and implemented protocols for efficient workflow processes within the veterinary practice
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Maintained accurate patient records using electronic medical record software
• Understood and followed oral and written directions
• Displayed strong telephone etiquette, effectively handling difficult calls and asking probing questions to help understand client concerns, answer questions and provide guidance
• Achieved cost-savings to the practice by developing functional solutions to costly problems
• Completed day-to-day duties accurately and efficiently and prioritizing tasks to efficiently accomplish service goals

• Reception duties - phone duties and client interaction
• Good understanding of Vision software
• Surgery Nurse-anaesthetic monitoring (routine and orthopaedics), surgery and patient preparation.

• Anaesthetic monitoring of long & short surgeries
• Administration of medications and injections
• Assisting with caesareans and Emergency nursing
• Surgical nursing, bird & wildlife nursing