Kylie Gough

• Day to Day operations of Retirement Living Community consisting of 100 bed Aged Care Facility with 36 bed dementia specific memory support units and 36 villa's and 40 apartments in a Retirement living community.
• Oversee all aspects of facility operations including staffing, budget P&L occupation and maintenance, sight-based laundry, kitchen and cafe.
• Provide strategic leadership and direction to ensure the highest standards of care and service delivery to the residents.
• Fostering a psychosocial and culturally safe working environment.
• Strong leadership skills and work ethics.
• Ensuring compliance with relevant legislations, regulations and accreditation standards.
• Actively involved in WHS / Injury management and prevention, HR performance management and recruitment.
• Oversight of rostering and mandated nursing hours.
• Recent re-accreditation with positive outcome.

• Clinical oversight of 114 bed facility
• Outbreak management infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection including Covid 19
• Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
• Support, mentor and evaluated work performance of staff, evaluations and performance management.
• Roster management, plan and assigned workload to nursing staff to direct patient care.
• Chair / participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Continuous improvement to promote quality of care
• Feedback and complaint management
• Action planning against audit outcomes / improve KPI outcome
• Staff mentoring and education
• Promoting a psychosocial and culturally sate work environment
• Leading the team through example.

• Working in collaboration with CEO

Effective communication with Key stakeholders, contactor's, suppliers and industry bodies.

• Roster management with adequate skills mix
  Supporting day to day functioning of all departments, Catering, laundry, maintenance, lifestyle, care and administration.
• Staff recruitment, evaluation and performance management
• Risk management and trouble shooting.
• Feed back and complaints management to support continuous improvement.
• Staff education, mandatory education for staff skills, knowledge and compliance.
• Environmental and clinical audits
• Promote and enhance occupancy of resident effectively communicating with allied health and community-based referrals.
• Oversight of funding instruments.

• Effective communication with Key stakeholders, contactor's, suppliers and industry bodies.
• Roster budget and management with adequate skills mix
• Oversite of preventative maintenance
• Oversite of day to day functioning of all departments, Catering, laundry, maintenance, lifestyle, care and administration.
• Staff recruitment, evaluation and performance management
• Risk management
• Feed back and complaints management
• Staff education, mandatory education for staff skills, knowledge and compliance.
• Environmental and clinical audits
• Promote and enhance occupancy of resident effectively communicating with allied health and community based referrals
• Oversight of ACFI
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.

• Outbreak management infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection including Covid 19
• Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
• Support, mentor and evaluated work performance of staff, evaluations and performance management
• Roster management, plan and assigned workload to nursing staff to direct patient care.
• Chair / participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Continuous improvement to promote quality of care
• Action planning against audit outcomes / improve KPI outcome
• Staff education

Commenced as Quality manager across two sites (Feb 2020 - May 2020)

Transitioned to Care Manager of Blakehurst site to strengthen the clinical governance of the organization. ( June 2020 - Oct 2020) 104 beds

Transitioned to Care Manger of Miranda site to strengthen the clinical and operational governance of the site. ( Nov 2020- June 2020) 76 beds

Duties included: Day to day functioning of the facility, analyzing key performance indicators to assess and manage risk, evaluating resident care , providing clinical governance, continuous improvement leadership and mentorship to large cohort of staff.
Lead of clinical team, supporting recruitment, HR, education , roster management and ACFI.
Liaising with multidisciplinary teams, residents and families to provide quality care.

Infection control management implementing requirements for Covid prevention.

Clinical support to a large facility to assist in regaining compliance during a sanction period pre and post transition from a stand alone provider to IRT.

Multiple complexes both within and external to main facility inclusive of memory support unit.

Duties included: Day to day functioning of the facility, analyzing key performance indicators to assess and manage risk, evaluating resident care , providing clinical governance, leadership and mentorship to large cohort of staff.

Supporting education to transition and uniform policies, procedures and systems to IRT , roster management, time sheet, payroll assistance and ACFI to maximise funding.

Liaising with multidisciplinary teams, residents and families to provide quality care.

Accreditation audit with positive outcome.

• Critical thinking with proficient time management, solid leadership skills , with a can do attitude whist leading by example to ensure quality clinical care and compliance.
• Experience in Accreditation processes both full audit and multiple unannounced visits with full compliance and positive outcomes.
• Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale, teamwork and optimum work ethics for peers and junior staff.
• Develop and review care plans, including assessments, evaluations to ensuring accuracy and individualize care for residents.
• Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
• Analyze key performance indicators to assess and manage risk, Quality auditing of clinical Care. Assist in creating procedural changes to increase efficiency and residents well being.
• Comprehensive ACFI review, uplifts and submissions ensuring accuracy of claims whilst maximizing funding.
• Staff education and training, providing evidence base knowledge ensuring compliance of regulatory education
• Ability to develop and maintain a high level interpersonal rapport with staff, residents, family members and physicians.
• Clinical stock control and budgeting.
• Relief Facility Manager on multiple occasions for periods of up to two months.

110 bed facility

Ensuring compliance of staff education though with best practice knowledge.

ACFI comprehensive reviews of assessments to ensure accuracy whilst maximizing funding.

Day to daycare of residents under directive of the care manager and facility manager.

New Graduate position from February 2012 - 2013 with comprehensive aged care and leadership training.

Feb 2013 - April 2014 - SRN registered Nurse inclusive of a 6-month appointment as Acting Care Manager.