Kylie Gray
Kingswood,NSW
Summary
Accomplished Customer Service Supervisor at DHL Supply Chain, adept in fostering team collaboration and enhancing service quality through effective problem-solving and leadership. Excelled in elevating customer satisfaction and resolving complex issues, leveraging skills in customer relations and complaint resolution. Demonstrated proficiency in training and mentoring, significantly improving team performance and morale.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
DHL Supply Chain
07.2021 - 07.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
St. Clare's Catholic High School
Hassall Grove, NSWSkills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Decision-Making
- Training and mentoring
- Customer Relations
- Positive and Constructive Feedback
- Work Prioritization
- New Hire Training
- Delegating Work
- Handling Escalations
- Call Monitoring
- Issue Resolution
- Complaint resolution
- Complaint Handling
Timeline
Customer Service Supervisor
DHL Supply Chain
07.2021 - 07.2024
St. Clare's Catholic High School