Kylie Griffin
Wyreema
Summary
Compassionate professional with a strong commitment to helping others, I am currently completing my academic journey studying as a third-year social work student at UniSQ. My diverse background including being an Indigenous woman, working at Centrelink during the COVID-19 pandemic, and serving in the Australian Defence Force has equipped me with unique insights, strong analytical skills, and the ability to handle complex and sensitive issues with empathy and precision. I am passionate about fostering positive change, and dedicated to empowering the individuals and communities I serve through supportive, client-focused strategies. I am eager to leverage my education and gain experience so that I can contribute meaningful to the field of social work.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Claims Processor and Service Officer
Centrelink
11.2019 - 02.2024
- Working across multiple service delivery channels to provide tailored service to my customers
- Collaborate with relevant government or community services and agencies
- Coordinate and tailor assistance for customers- eg: developing individual support plans
- Identify opportunities for business and process improvements
- Learning, interpreting, and applying legislation that is ever changing eg: COVID-19 impacts
- Provide on-the-job training, support, advice, procedural guidance to other service officers
- Advise customers on legislation, policy, procedures, payments and services administered by the agency
- Exercise appropriate delegations in accordance with legislation and guidelines
- End-to-end processing of Age Pension claims, Commonwealth Seniors Health Card claims, and actioning customer complaints and feedback as a part of the Customer Relations Unit
- Work in accordance with the agency’s privacy, ethics, workplace health and safety and security protocols
- Have extensive knowledge of government and community service providers and related referral processes for vulnerable Older Australian people
- Liaise with external organisations in order to gather and process required information relating to assessments of customer claims
- Identified fraudulent claims through thorough investigation and documentation of findings.
Dental Assistant/Administration
Westridge Dental
11.2014 - 11.2019
- Preparation and maintenance of the surgery in accordance with dental practice infection control measures and sterilization
- In-depth knowledge of all dental instruments, materials, procedures, and an extensive understanding of dental terminology
- Assisting the dentist in all dental procedures including but not limited to invasive extractions, root canal treatments, filling and hygiene procedures
- Exposing and developing of dental radiographs
- Patient management - processing payments, booking and scheduling of appointments, treatment plans, and management of specialist referrals
- Laboratory work-taking patient dental impressions, fabrication of mouth guards and bleaching trays
Receptionist/Weighbridge Operator
Broadbent Bulk Services
10.2010 - 11.2014
- Operation of the weighbridge and issuing weighbridge tickets in accordance with The Department of Transport’s regulations
- Management of our truck driver’s Fatigue Management records and obligations
- Accurate data entry and record keeping
- Excellent customer service skills as well as strong time management and organisational ability
Logistics Supply Operator
Australian Defence Force- Army
06.2004 - 01.2010
- Deployed to Iraq as a part of Operation Catalyst/ Slipper in2008-2009
- Inventory management using Defence electronic clerical and supply systems
- Stores handling and distribution
- Budgeting and financial management
- Providing logistical support to units both in Australia and on overseas operations when deployed
- Conducting non-technical inspections on all inventory within the warehouse, Q-store, armory, mess, RAP etc
- Issuing and receipting, conducting stock takes
- Strong computer literacy
Education
Bachelor of Social Work -
University of Southern Queensland
Diploma of Human Services -
University of Southern Queensland
Diploma of Government -
Canberra Institute of Technology
Certificate III Transport & Distribution - undefined
Australian Defence Force- Army
Qualified Weighbridge Operator - undefined
Broadbent Bulk Services
Certificate III Gym Instructor - undefined
Fitnance Brisbane
Completed Indigenous Apprenticeship Program - undefined
Services Australia- Centrelink
Skills
- Excellent communication
- Relationship building
- Client advocacy
- Compassionate
- Multidisciplinary team collaboration
- Client confidentiality
- Records management
- Organizing and prioritizing work
- Problem-solving
Hobbies and Interests
Writing, Cats, Family, Gaming, Off-Grid Living, Renovating, Travel
Certification
NDIS Worker Screening
Queensland Government
Expiry- 02-Dec-2029
Working With Children (Blue Card)
Queensland Government
Expiry- 02-Dec-2029
Australian Federal Police Check
Timeline
Claims Processor and Service Officer
Centrelink
11.2019 - 02.2024
Dental Assistant/Administration
Westridge Dental
11.2014 - 11.2019
Receptionist/Weighbridge Operator
Broadbent Bulk Services
10.2010 - 11.2014
Logistics Supply Operator
Australian Defence Force- Army
06.2004 - 01.2010
Certificate III Transport & Distribution - undefined
Australian Defence Force- Army
Qualified Weighbridge Operator - undefined
Broadbent Bulk Services
Certificate III Gym Instructor - undefined
Fitnance Brisbane
Completed Indigenous Apprenticeship Program - undefined
Services Australia- Centrelink
Bachelor of Social Work -
University of Southern Queensland
Diploma of Human Services -
University of Southern Queensland
Diploma of Government -
Canberra Institute of Technology
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