Kylie Hallam
Albury,NSW
Summary
Talented Case Manager adept at handling complex cases without sacrificing quality of care. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
17
17
years of professional experience
Work History
Senior Case Manager
United Protestant Association (UPA)
07.2023 - Current
- Mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Created well-written, individualised and effective care plans for complex needs consumers which appropriately reflected their needs of clients following standards and guidelines including risk management.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed billing procedures.
Case Manager
United Protestant Association (UPA)
03.2021 - 06.2023
- Develop and implement comprehensive case management plans to address client needs and goals.
- Coordinate services with other agencies, community-based organizations, and healthcare professionals to ensure clients needs are met in a timely manner.
- Assist clients in navigating their Home Care Packages to ensure it is relevant and flexible to their changing needs.
- Monitor clients' progress and tracked client services to ensure their services were adaptive and representative of their needs.
- On-call work and responding to crisis as needed.
Scheduler
United Protestant Association (UPA)
03.2020 - 03.2021
- Entered daily data in computer systems and documented office activities.
- Addressed client inquiries and updated database information.
- Optimized organizational processes by effectively managing care staff schedules while adhering to contractual and legal restrictions.
- Worked with supervisors and team members to understand supply demand and provided management with reports advising of same.
Administration Assistant/Scheduler
Ozcare (Parkwood Gardens)
11.2018 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Optimized organizational processes by effectively managing staff schedules while adhering to contractual and legal restrictions.
Ward Clerk
Southport Private
02.2018 - 09.2018
- Organized paperwork for doctors, nurses and patients including admission and discharges.
- Processed patient bills and payments, double checking information for accuracy.
- Stored and retrieved permanent records on daily basis.
- Answered multi-line phone systems to manage incoming and outgoing calls.
- Executed administrative duties to facilitate unit tasks and meet team goals.
Administration Officer
Murrumbidgee Local Health District
02.2007 - 12.2017
- Processed purchase orders, service contracts and financial reports.
- Maintained personnel records and updated internal databases to support document management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted development and implementation of new administrative procedures.
Education
Bachelor of Arts - Contemporary Arts
University of New England
LismoreCertificate 3 - Children's Services
TAFE NSW
Certificate 3 - Health Administration
TAFE NSW
Diploma - Case Management
Open Colleges
Skills
- Effective interdisciplinary collaboration
- MS Office
- Conflict Resolution
- Verbal and written communication
- Strong administrative, organisational and time management skills
- Individualized service and care plans
Timeline
Senior Case Manager
United Protestant Association (UPA)
07.2023 - Current
Case Manager
United Protestant Association (UPA)
03.2021 - 06.2023
Scheduler
United Protestant Association (UPA)
03.2020 - 03.2021
Administration Assistant/Scheduler
Ozcare (Parkwood Gardens)
11.2018 - 03.2020
Ward Clerk
Southport Private
02.2018 - 09.2018
Administration Officer
Murrumbidgee Local Health District
02.2007 - 12.2017
Bachelor of Arts - Contemporary Arts
University of New England
Certificate 3 - Children's Services
TAFE NSW
Certificate 3 - Health Administration
TAFE NSW
Diploma - Case Management
Open Colleges
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